Customer Care Specialist

1 week ago

Miami, United States Lucerne Bakery Full time
Job DescriptionJob DescriptionJob Title: Customer Care Specialist
 Location: Lucerne Bakery, Miami, Florida  Position Type: Full-time
 About Lucerne Bakery:
Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional product quality and customer service. We're on a mission to become Florida's #1 bakery and seek positive minded individuals to join us.
 
 Mission Statement:
At Lucerne Bakery, we're dedicated to spreading happiness with every customer visit and every delicious bite. Our core values prioritize unmatched customer service and unwavering commitment to freshness. We strive to cultivate a positive workplace environment, where our team members thrive. Together, we craft unforgettable experiences for our customers.  Core Values: 1.    Communication2.    Positive altitude3.    Teamwork makes the dream work. 
 
 Experience: Preferred but not required. We value a friendly demeanor, teamwork, willingness to learn and dedication to exceptional service.
 
 
 Schedules: All shifts include 2 days off a week. Weekends and holidays are essential. We're flexible to accommodate operational needs.
 
 Shifts Needed:
  • 5am - 1pm (Full Time) 
  • 1pm - 9pm (Full Time) 

 Pay: $9/hour plus tips. Our tip pool system encourages teamwork and boosts earnings. Tips on average $400 - $700 per person per week depending on volume of customers in any given week. 
 Onboarding Process: Two-day paid training. Transition to full-time promptly if it's the right fit for you and us.
  Job Description:
As a Customer Care Specialist, you'll uphold our commitment to excellence by providing exceptional service, uphold our core values and maintaining product quality.  Key responsibilities include:
  • Greeting and assisting customers
  • Understanding our products and making recommendations
  • Ensuring consistent product quality
  • Handling customer feedback with empathy 
  • Maintaining a clean and welcoming environment

 Qualifications:
  • Must speak Spanish and English
  • Eligibility to work in the US
  • Willingness to learn & be better than yesterday
  • No prior customer service experience necessary
  • Excellent communication skills
  • High School Diploma or equivalent

 Additional ways to To Apply: Please send your resume and a cover letter to Lucernebakery305@gmail.com. In your cover letter, share who you are, your story, and how you've overcome significant challenges. We look forward to hearing from you.
 Benefits/Perks:
  • Competitive wages
  • Great tips averaging $400-$700+ per week
  • Career growth opportunities
  • Fun and energetic environment
  • Employee discounts

 Interested? Email us to schedule a brief (10 min) in-person interview.

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