Hotel Onboarding and Customer Service Specialist

4 weeks ago


Miami, United States Groupbook Full time
Job DescriptionJob Description

Prior event coordination, hotel experience, or travel industry background is a plus Join us and bring your expertise to our dynamic team.

As a Hotel Onboarding Specialist, you will be integral to our growth strategy by engaging and integrating new hotel partners onto the Groupbook platform. Your role will involve:

  • Conducting outreach to potential hotel partners and presenting the benefits of joining the Groupbook network.
  • Guiding hotels through the onboarding process, ensuring they understand how to maximize the platform’s features for optimal visibility and bookings.
  • Establishing strong relationships with hotel partners, providing ongoing support and training to ensure they are effectively integrated and satisfied with our services.
  • Collaborating closely with our technology and support teams to streamline the onboarding process and enhance the platform's usability based on partner feedback.
  • Monitoring the success of newly onboarded hotels and making recommendations for continued engagement and improvement.
Company DescriptionWe pride ourselves on delivering exceptional service experiences to our clients, enhancing their event planning through innovative solutions and dedicated support. As we continue to grow, we're looking for passionate individuals to join our team and contribute to our mission of revolutionizing group travel booking.Company DescriptionWe pride ourselves on delivering exceptional service experiences to our clients, enhancing their event planning through innovative solutions and dedicated support. As we continue to grow, we're looking for passionate individuals to join our team and contribute to our mission of revolutionizing group travel booking.

  • Miami, United States Hotel Resource Full time

    **Other** **Hotel Exchange Support Advisor** Hotel Exchange Support Advisor Marriott Vacations Worldwide Miami FL **Hotel Exchange Support Advisor** **Company:** Marriott Vacations Worldwide **Location:** 9995 N Kendall Dr 33176 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No ...


  • Miami, United States Leeds Professional Resources Full time

    Duties: - Develop and implement onboarding strategies to streamline the new hire process - Conduct orientation sessions for new employees - Coordinate training development programs for different departments - Manage employee relations during the onboarding phase - Utilize HRIS systems such as UltiPro and PeopleSoft for onboarding tasks - Conduct employee...

  • Hotel Director

    4 weeks ago


    Miami, United States Crew Life at Sea Full time

    Job DescriptionJob DescriptionEssential FunctionsIn order of importanceOversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.Manage guest expectations for all functional teams; deal with complaints and be...


  • Miami, United States Assurant Full time

    Customer Service Specialist. This job posting is for future openings-This position is on-site at our location on Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025 Starting pay is $17.50 per hour. Customer Service Specialist, Customer Service, Specialist, Customer Experience, Retail, Insurance

  • Hotel Director

    4 weeks ago


    Miami, Florida, United States Crew Life at Sea Full time

    Essential Functions In order of importance Oversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs. Manage guest expectations for all functional teams; deal with complaints and be visible for...


  • Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...


  • Miami, Florida, United States Mayfair House Hotel & Garden Full time

    For seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is a place...


  • Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.POSITION...


  • Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.POSITION...


  • Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.POSITION...


  • Miami, Florida, United States The Miami Beach Edition Hotel Full time

    Job Number Job Category AdministrativeLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property...


  • Miami, United States DSV Full time

    * Customer Service Specialist If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying. * Supports Implementation, Account Management and Customer during account set-up. * Prepares and maintains Standard Operating...


  • Miami, United States Lucerne Bakery Full time

    Job DescriptionJob DescriptionJob Title: Customer Care Specialist Location: Lucerne Bakery, Miami, Florida  Position Type: Full-time About Lucerne Bakery: Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional product quality and customer service. We're on a mission to become Florida's #1 bakery...


  • Miami Beach, United States The Miami Beach Edition Hotel Full time

    Job Number 24068246Job Category AdministrativeLocation The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels,...


  • Miami, United States Lucerne Bakery Full time

    Job DescriptionJob DescriptionBenefits:Flexible scheduleOpportunity for advancementBonus based on performanceTraining & developmentJob Title: Customer Care SpecialistLocation: Lucerne Bakery, Miami, FloridaPosition Type: Full-timeAbout Lucerne Bakery: Lucerne Bakery has been a cornerstone of the Florida bakery scene for over 40 years, known for exceptional...

  • Customer Service

    2 weeks ago


    Miami, United States Quicklisting Full time

    **Customer Service** **** + + + December 9, 2021Job Description Our local marketing firm is currently running interviews for customer sales and service. We believe in building our people from the gr... **** + + + December 9, 2021Location: Martin, Saint Lucie , Indian River, Bervard Counties. Company: First Class Furniture Services Inc Job Description Do...


  • Miami, Florida, United States AC Hotel by Marriott Miami Beach Full time

    Job Number Job Category Property LeadershipLocation AC Hotel Miami Beach, 2912 Collins Avenue, Miami Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJob SummaryFunctions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation,...

  • Customer Service

    3 weeks ago


    Miami, United States Parkland Full time

    ** Customer Service & Invoicing Specialist** **Job Category****:** Finance/Accounting **Requisition Number****:** CUSTO005583 Showing 1 location **Job Details** **Description** Major Responsibilities: * Process all order tickets to produce invoices for payment. Input costs onto order ticket and submit information into accounting system. Problem solve and...


  • Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...


  • Miami Beach, United States Loews Hotel & Resorts Full time

    Oversees the safe and efficient flow of traffic at the Hotel entrance area. Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards. Completely familiar with al Guest Services Supervisor, Guest Service, Supervisor, Hotel, Bell Staff