Scheduling/Dispatcher Coordinator
2 months ago
Electronic Security Concepts is seeking an Experienced Low Voltage Dispatcher/Scheduling Coordinator to join our team The Operations and Scheduling Coordinator will manage incoming service calls, and jobs including the flow of work and materials between departments as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Point of contact between technicians in the field, customer contacts and office team
- Maintain and improve execution of production assignments
- Track inventory, job status and stage jobs to schedule
- Confer with other departments to determine progress of work and completion dates
- Compile reports on costs and inventory levels
- Review and communicate production status reports
- Be the point of contact by keeping the schedule, technicians and office staff fully informed thought the day on job status and customer requests
- Help track GPS for technicians/payroll evaluation
- Customer service and follow up on jobs and inquiries
- Evaluate service and job billing
- Maintain service and job schedule reports
Qualifications:
- Previous experience scheduling technicians
- extreme attention to detail
- ability to retain large amounts of information
- reliable to be on time and take after hour calls from techs or management if needed
- Strong project management skills
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Ability to work well in teams
- experience with excel spread sheets
- cool but stern demeaner to work with multiple personality types and customers
Our commitment to customer service has been paramount to our success and is implemented and maintained throughout each step of our operation. Our solutions-based approach to system design and installation and focus upon advanced technologies ensures successful and long-lasting customer relationships. ESC has been in business for 30 years serving the Phoenix Arizona, Nevada and New Mexico regions.Company DescriptionElectronic Security Concepts services and installs, Burglar and Fire Alarms, Cameras, Access Control and more. We specialize in commercial, educational, financial, healthcare, government and residential security system design, installation and service. \r
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Our commitment to customer service has been paramount to our success and is implemented and maintained throughout each step of our operation. Our solutions-based approach to system design and installation and focus upon advanced technologies ensures successful and long-lasting customer relationships. ESC has been in business for 30 years serving the Phoenix Arizona, Nevada and New Mexico regions.
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