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Learning Systems Analyst

4 weeks ago

Pontiac, United States United Wholesale Mortgage Full time
Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Coordinate the daily operation of the Learning Management System (LMS) by collaborating with the LMS Administrator and training team to maintain the LMS content quality, version control, and archival information.

  • Create and maintain system configuration and assignments for learning materials, curricula, instructor-led training, and assessments.

  • Configure and manage learning object availability, organization groups, and learning administrator access.

  • Provide end-user troubleshooting, issue remediation, and support.

  • Manage support ticket system, including assigning requests, responding to Tier 1 and 2 requests, and escalating Tier 3 requests to LMS Administrator.


Qualifications

Must Have Qualifications:

  • Must be in current role for at least 9 months.

  • 6+ months of experience working with a Learning Management System.

  • Excellent research skills.

  • Expert at multi-tasking.

  • Capable of working autonomously and within a team.

  • Have demonstrated knowledge and interest in emerging technologies.

  • Commitment to providing elite customer service.

  • Excellent written and verbal communication skills with the ability to communicate effectively with people at all levels of our organization on many different levels of technological programs and processes.

Nice to Have Qualifications:

    • 1+ year of LMS experience with Cornerstone OnDemand: Specifically with Core, Learning, Performance, and Cornerstone Connect Modules.

    • Experience working with integrated HR-related software Systems, such as HRIS and Talent Management.

    • Experience maintaining standard reports and creating ad-hoc report requests.

    • Experience collaborating and working with internal stakeholders.