AUS Support Analyst

3 months ago

Pontiac, United States United Wholesale Mortgage Full time
Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Troubleshoot Mortgage Software issues with web based and client based Loan Origination Systems

  • Work and resolve all AUS tickets as they come into the system

  • Resolving said issues received via Ticket system and Client Requests

  • Effectively communicate with all levels of internal/external clients

  • Work closely with team members as well as independently

  • Sense of urgency must be demonstrated at all times

  • Logging all client interactions in a ticket tracking system

  • Escalate issues that cannot be resolved at a first level while remaining the point person until the resolution of the issue

  • Continue learning new technologies and mortgage processes

  • Document reoccurring processes

  • Effectively communicating back to clients and to appropriate internal teams

  • Provide support on a rotating schedule depending on team needs

  • Client Coordination point for IT initiatives

  • Focus on proactive and informative communication


Qualifications

Must Have Qualifications:

  • High School Diploma
  • 1-3 Years in client service role

  • Identifying and understanding the Client’s issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client.

  • Responsible for identifying and escalating each Client issue within the prescribed timeframe from when you receive it.

  • The ability to clarify the Client’s issue and track appropriately within our in-house systems.

  • Strong ability to simplify Client issues and provide feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes.

Nice to Have Qualifications:

  • Mortgage and/or Financial Services industry experience

  • IT Support Analyst

    4 weeks ago

    Pontiac, United States Williams International Full time

    The Opportunity Williams International has an exciting opportunity for a IT Support Analyst to join our team. The IT Support Analyst is primarily responsible for providing team members with second-tier support via escalated Helpdesk requests, assisting IT colleagues with project-related tasks and/or research, and other relevant desktop support tasks that...

  • Service Desk Support Analyst I

    1 month ago

    Pontiac, United States United Wholesale Mortgage Full time

    The Service Desk Support Analyst is to work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems with end-user computer technology. WHAT YOU WILL BE DOING Troubleshoot Mortgage Software issues with web based and client based Loan Origination Systems Resolving issues received via Ticket system,...

  • IT Security Analyst

    7 days ago

    Pontiac, United States Williams International Full time

    Who We Are Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our...

  • Service Desk Analyst

    3 months ago

    Pontiac, United States Pan Asia Resources Full time

    Service Desk Analyst Location: Waterford, MI Hybrid Service Desk Analyst. LEVEL 2 SUPPORT: Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of...

  • Business System Analyst

    7 days ago

    Pontiac, United States Pan Asia Resources Full time

    Business System Analyst Location: Pontiac, MI Duration: Long Term *** Job Description **** Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project...

  • Application Support Analyst I

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Healthcare Revenue Integrity Analyst

    1 week ago

    Pontiac, Michigan, United States Trinity Health Full time

    Position OverviewThe Healthcare Revenue Integrity Analyst plays a crucial role in ensuring that all financial transactions adhere to applicable federal, state, and institutional regulations. This position is vital for maintaining the integrity of revenue processes within the healthcare setting.Key ResponsibilitiesTransaction Review: Conduct thorough...

  • Intelligence Analyst I

    4 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Intelligence Analyst I

    1 month ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Senior QA Analyst

    4 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Senior QA Analyst

    2 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • IT Accessibility Analyst

    1 month ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Financial Analyst

    3 days ago

    Pontiac, Michigan, United States City of Pontiac Full time

    Job OverviewPosition Title: AccountantDepartment: FinancePosition Type: Full-TimeReports To: Finance Director and/or Senior AccountantSalary Range: $61,000-$76,000Position Summary:The City of Pontiac is on the lookout for a meticulous and well-organized Accountant to enhance our Finance Department. This role is essential for maintaining accurate financial...

  • Financial Analyst

    3 days ago

    Pontiac, Michigan, United States City of Pontiac Full time

    Job OverviewPosition Title: AccountantDepartment: FinancePosition Type: Full-TimeReports To: Finance Director and/or Senior AccountantSalary Range: $61,000-$76,000Position Summary:The City of Pontiac is in search of a meticulous and highly organized Accountant to enhance our Finance Department. This role is essential for maintaining accurate financial...

  • Learning Systems Analyst

    4 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Behavioral Interventionist

    3 months ago

    Pontiac, United States OLHSA, A Community Action Agency Full time

    Job DescriptionJob DescriptionJob Mission:To develop healthy self-esteem and social competency in children and to build collaborative relationships among children, families, staff, mental health professionals and the larger community. To enhance awareness and understanding of child development and how behavioral therapy contributes to the wellness of all...

  • Business Analyst III

    3 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Senior Business Analyst

    1 day ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Command Center Analyst I

    3 weeks ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Junior Finance Analyst Position

    1 week ago

    Pontiac, Michigan, United States CampusReel Full time

    Position Overview:We are excited to announce an opportunity for individuals eager to launch their careers in the finance sector. Our client, a prominent player in the financial industry, is seeking motivated candidates for the role of Mortgage Underwriting Associate. This position is ideal for recent graduates or those beginning their journey in...