IT Support Analyst

4 weeks ago

Pontiac, United States Williams International Full time

The Opportunity Williams International has an exciting opportunity for a IT Support Analyst to join our team. The IT Support Analyst is primarily responsible for providing team members with second-tier support via escalated Helpdesk requests, assisting IT colleagues with project-related tasks and/or research, and other relevant desktop support tasks that may arise. Additional responsibilities include loading, configuring, and deploying PCs, supporting relocation of team members, software/hardware installation, configuration, and troubleshooting. All must be conducted with a high level of customer service and professionalism. The IT Support Analyst will: Process Helpdesk requests via web form, email, and phone; categorizing and routing to appropriate support groups Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to a higher-level technician when appropriate Troubleshoot Level One and Two software, hardware, and operating system issues in both a business and engineering/manufacturing setting Perform software installations, configurations, and upgrades in both a business and engineering/manufacturing setting Effectively manage user expectations by communicating status and progress throughout the issue resolution process Interface with department managers to gather hardware and software requirements for incoming team members Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members, ensuring minimal-to-no-disruption in end-user functionality Provide IT support during twice-yearly (week-end) Engineering rotational moves Relocate PC hardware when team members are moved on an ad-hoc basis Qualifications High School Diploma & A+ Certification (Or higher) or a College Degree in Information Technology & related fields 1-3+ Years of relevant experience High level of customer service, communication skills (oral and written), and attention to detail Intermediate software and operating system (Windows 7 and 10) troubleshooting skills Overall knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc. Physical ability to lift 50lbs, walk long distances, and work on one's feet for extended periods of time Ability to work in a team environment and perform efficiently under pressure Willing to learn and adaptable with a "can do" attitude Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company's Quality Policy Physical lifting requirements include; ability to lift 50 pounds (4 inches to 25 inches), capable of pushing or pulling a weight of 60 pounds, a grip strength of at least 50 pounds, and be able to reach above the shoulder (65 inches). U. S. citizenship is required Position requires the ability to obtain a U. S. Government Security Clearance, if needed. Candidates selected may be subject to a U. S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U. S. Department of State {target="_blank" rel="noopener"} Additional Information Williams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alc

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