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Patient Navigator Specialist
2 months ago
* Covid-19 & Booster required
* Initial 3 Month Assignment, May Extend
* Pay $24.00 /hr.
REQUIREMENTS:
- High school diploma/GED
- Two (2) years of experience in an office, hospitality, or customer service environment
- Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed
Closed Jobs
Preferred:
- Associate's degree in related field
- MS Office Suite. Experience working with Epic. Knowledge of medical terminology
- Two (2) years of Patient Access or healthcare scheduling experience
- Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)
Technical Requirements:
Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed, MS Office Suite. (preferred: Experience working with Epic. Knowledge of medical terminology).
Years of Related Work Experience: Two (2) years of experience in an office, hospitality, or customer service environment
JOB PURPOSE:
The Patient Navigator Specialist connects the Cottage Health community with efficient access to care.
The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries
posed by patients and callers.
Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.
ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES:
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.
1) Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts. Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels. Schedules appointments across multiple service lines. Makes outbound calls as required. Percentage of time: 40%
2) Responsible for maintaining updated information on patient accounts, including demographics, insurance and financial information. Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from
patient/guardian. Reviews, edits and obtains authorization as specified by insurance companies prior to patient services. Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status. Monitors and maintains all centralized work queues. Answers inquiries pertaining to patient accounts and counsels patient needing financial assistance. Percentage of time: 50%
3) Assists with employee onboarding and training as needed. Tasks assigned by Supervisor or Manager. Percentage of time: 10%
