Healthcare Patient Advocate

2 weeks ago

Santa Barbara, California, United States Sutter Health Full time

We are excited to present an opportunity within Sutter Health.

Organization:
SC - Sansum Clinic

Position Overview:
The role involves collaborating with patients from diverse backgrounds (oncology, bariatric, spinal trauma, stroke, etc.) to navigate a wide range of health services in alignment with established policies, procedures, and guidelines. The position requires identifying and addressing barriers to care, facilitating access, fostering relationships with healthcare providers, clarifying insurance and payment structures, and coordinating services among providers, patients, and caregivers within Sutter Health and the broader community to ensure seamless, integrated quality care. The role also involves raising awareness about healthcare organizations, available resources, Sutter Health support programs, community resources, and clinical trials, while addressing additional needs identified by patients and their support systems. Furthermore, the position includes contributing to the ongoing evaluation and enhancement of the program, which encompasses community outreach and marketing efforts.

Job Description:

EDUCATION:

  • Equivalent experience will be accepted in lieu of the required degree or diploma.
  • Bachelor's degree in Social Work, Health Education, or a related field, or equivalent education/experience.
  • OR: Graduate of an accredited nursing program.
CERTIFICATION & LICENSURE:
  • RN - Registered Nurse of California.
  • OR LCSW - Licensed Clinical Social Worker.
  • OR RCP - Respiratory Care Practitioner.
  • OR PT - Physical Therapist within 1 year of hire.
  • OR OT - Occupational Therapist.
  • BLS - Basic Life Support Healthcare Provider certification.
  • Depending on focus area, current breast patient navigator certification or attainment of certification within the first calendar year of employment.
TYPICAL EXPERIENCE:
  • A minimum of 5 years of recent relevant experience.
SKILLS AND KNOWLEDGE:
Proven ability to apply evidence-based knowledge, theory, practices, principles, and processes of professional nursing.

In-depth understanding of the focus area, including diagnosis, current treatment options, complementary therapies, potential complications, family/support group dynamics, and associated quality of life issues.

Familiarity with community resources relevant to the assigned focus area, including requirements and accessibility.

Comprehensive knowledge of healthcare systems, insurance/payment systems, and medical terminology.

Strong analytical and project management skills, with the ability to analyze problems, draw practical conclusions, and implement effective changes.

Excellent written and verbal communication skills to convey clinical information and program data clearly and professionally to diverse audiences.

Proficiency in Microsoft Office Suite, familiarity with databases, and experience with electronic health record systems.

Ability to work independently and collaboratively within a team, demonstrating exceptional attention to detail and organizational skills.

Capacity to prioritize and delegate tasks under varied and urgent conditions while adhering to standardized procedures and practices to achieve objectives and meet deadlines.

Adept at identifying and resolving complex problems based on the analysis of multiple information sources while providing innovative perspectives on existing solutions.

Commitment to ensuring the privacy of each patient's protected health information (PHI).

Ability to build collaborative relationships with other healthcare providers (physicians, nurses, etc.), healthcare organizations, and community resources to coordinate efforts and deliver the highest quality of patient care.

Job Shift:
Days

Schedule:
Full Time

Shift Hours:
8

Days of the Week:
Monday - Friday

Weekend Requirements:
None

Benefits:
Yes

Unions:
No

Position Status:
Non-Exempt

Weekly Hours:
40

Employee Status:
Regular

Number of Openings:
1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour.

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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