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Office Operations Administrator

4 months ago

McAllen, United States MyCare Medical Group Full time
Job DescriptionJob DescriptionJob Summary 
MyCare Medical is looking for an experienced and driven Office Operations Administrator to assist with critical operations within our Texas market.  Under the supervision of the Area Director, the Office Administrator will be responsible for guidance and leadership for day-to-day operations.  The ideal candidate will be knowledgeable in Medicare Advantage and value-based care, and have a wealth of experience in leadership, data reporting, financial management, and customer service. 

This position is suitable for candidates located within the McAllen, TX region. Position is NOT remote and will require in-person attendance. A secondary posting is also available for those living within the Harlingen, TX region.

Job Responsibilities 
  • Oversees multiple non-provider staff members; includes training & new hire onboarding processes, delegation of tasks and procedures, and performance improvements. 
  • Partners with providers to maintain office improvements, compliance, and smooth operations. 
  • Assists in the management of office budget, monitors and controls office expenditures, and staff overtime. 
  • Monitors key performance indicators (KPIs) and prepares data reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.) 
  • Conducts monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience. 
  • Ensures high-quality patient experience by conducting new patient procedures. 
  • Implements procedures to improve overall office performance (i.e., minimize patient cancelations, minimize staff turnover, decrease utilization, etc.) 
  • Stays abreast of company’s positions on Medicare Advantage, business model, compliance, communication, and technology 
  • Assures office readiness for regulatory visits. Addresses and responds to site inspections, audits, and surveys including OSHA, CLIA, and program assessment 
  • Works with internal departments to ensure payroll accuracy, office compliance, incident management, and overall support. 
  • Assists with clinic inventory and works with designated vendors to ensure daily operations are not impeded by low inventory 
  • Determines and justifies needs for systems, equipment, and capital purchases. 
  • Maintains client and employee privacy in accordance with MyCare policy and HIPPA regulations 
  • Maintains a positive atmosphere and working environment. Effectively monitors morale and creates a dynamic patient-centric culture. 
Job Qualifications
  • High School Diploma 
  • Minimum of 2 years administrative or managerial experience in a medical setting 
  • CPR & BLS Certifications/Re-certifications, Certified Medical Assistant 
  • EHR experience required 
  • HEDIS experience is preferred 
  • Must have primary care office & Medicare Advantage experience 
  • Effective oral and written communication skills 
  • Microsoft Office applications 
  • Ability to handle multiple competing priorities simultaneously 
  • Strong organizational skills 
  • Ability to think independently and demonstrate good problem-solving skills 
  • Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner 

BENEFITS

  • Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
    • FSA and Life Assistance Program (EAP)
    • 401(k) Retirement Plan
    • Health Advocacy, Travel Assistance, and My Secure Advantage
  • PTO Accrual and Holidays
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