IT Service Desk Technician II

1 month ago

New Orleans, United States Adroit Partners Full time
Job DescriptionJob Description

Job Purpose

We are seeking a skilled and customer-focused IT Service Desk Technician II to join our IT team. This position is responsible for providing second-level technical support to end-users, troubleshooting complex technical issues, and ensuring that all IT-related incidents and requests are resolved efficiently. The ideal candidate will have a solid technical background, exceptional problem-solving abilities, and a passion for delivering high-quality IT support.

 

Job Description

Key Responsibilities:

Incident Resolution and Management:

  •     Provide advanced technical support for software, hardware, and network-related issues.
  •     Diagnose and troubleshoot complex technical problems, escalating issues to higher-level support when necessary.
  •     Log, track, and document all service desk interactions in the IT service management system.
  •     Follow up with end-users to ensure timely resolution of issues and confirm that problems have been satisfactorily resolved.

Customer Support:

  • Serve as a point of contact for end-users, providing excellent customer service and ensuring a positive user experience.
  • Communicate technical information clearly and effectively to users with varying levels of technical expertise.
  • Assist in training and mentoring junior Service Desk Technicians.

 

System Administration:

  •   Perform routine system maintenance tasks, including software installations, updates, and configurations.
  •   Manage user accounts, permissions, and access controls in accordance with company policies.
  •   Support the deployment and maintenance of IT infrastructure, including servers, workstations, and mobile devices.

 

Process Improvement:

  •      Identify recurring issues and work with the IT team to implement solutions that reduce future incidents.
  •     Contribute to the development and documentation of IT support processes and procedures.
  •      Participate in IT projects as needed, providing technical expertise and support.

Qualifications

  • Education:

·       Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).

  • Experience:
    • Minimum of 2-3 years of experience in an IT support or service desk role, with a focus on troubleshooting and resolving complex technical issues.
    • Experience with IT service management (ITSM) tools and ticketing systems.
    • Familiarity with network protocols, Windows operating systems, and common business applications.
  • Skills:
    • Strong problem-solving and analytical skills, with the ability to think critically and resolve technical issues efficiently.
    • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
  • Certifications:

·       Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Working Conditions:

  • May require occasional on-call support outside of regular business hours.
  • Ability to lift and move equipment up to 25 pounds as needed.
  • Work primarily in an office environment with occasional travel to other company locations.

 

Position Benefits

Get the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry. Take advantage of the opportunity for career growth and advancement within the company once you join. Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work – being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourself

Working Environment: Onsite

 

Employment type: Contract with potential to hire.

 

Compensation: $30-$32 HR.

 

About us

Adroit Partners is a leader in identifying and placing quality talent with top employers. Becoming a part of our team means you will gain access to an array of opportunities with our network of clients. We offer assistance in refining your resume and social media presence to better highlight your talents, and can introduce you to industries you may not have considered. We are here to help you every step of the way from the application process through accepting the job offer, ensuring your career goals are met.

Fill out an application today

 

 

Company DescriptionRecognized as one of the industries fastest growing staffing firms.Company DescriptionRecognized as one of the industries fastest growing staffing firms.

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