Enterprise Service Desk, Mid

3 months ago


New Orleans, United States Leidos Full time

Description

re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? 

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT-related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

  • Provide health and status monitoring of the networks

  • Documenting and communicating outage information to co-workers and customers

  • Executing scripts

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • Active DOD Secret clearance.

  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range: $26.27+/hr.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:2024-08-27

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



  • New Orleans, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...


  • New Orleans, Louisiana, United States Leidos Full time

    We are seeking a skilled Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT support services to our clients.Job SummaryThe successful candidate will be responsible for providing tier 1 level support, including phone and online assistance, troubleshooting, and...


  • New Enterprise, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status: Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Full-Time (>30 hrs/wk) The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and...


  • New Enterprise, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status:Full-Time (>30 hrs/wk)The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and mentoring of Level 1 and 2 technicians. Responsibilities include overflow coverage for phone and email inquiries, participation in...


  • New Enterprise, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status:Full-Time (>30 hrs/wk)The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and mentoring of Level 1 and 2 technicians. Responsibilities include overflow coverage for phone and email inquiries, participation in...


  • New Enterprise, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Full-Time (>30 hrs/wk)The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and...


  • New Orleans, United States Canal Barge Company Full time

    CANAL BARGE COMPANY, INC. JOB DESCRIPTION SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs INFORMATION SYSTEMS I. BASIC FUNCTION Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Supervisor. II. MAJOR RESPONSIBILITIES Provide primary technical support to all CBC offices,...


  • New Orleans, United States Canal Barge Company Full time

    CANAL BARGE COMPANY, INC. JOB DESCRIPTION SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs INFORMATION SYSTEMS BASIC FUNCTION Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Supervisor.  MAJOR RESPONSIBILITIES Provide primary technical support to all CBC offices,...


  • New Orleans, United States Canal Barge Company Full time

    CANAL BARGE COMPANY, INC. JOB DESCRIPTION SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs INFORMATION SYSTEMS I. BASIC FUNCTION Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Supervisor.  II. MAJOR RESPONSIBILITIES Provide primary technical support to all CBC...


  • New York, New York, United States Yardi Systems Full time

    At Yardi, we're seeking an experienced Outside Sales Account Executive to join our Commercial Account team. As a top performer in enterprise sales, you'll leverage your deep understanding of SaaS solutions to drive growth and satisfaction among mid-market accounts.Key Responsibilities:Cultivate and strengthen relationships with a portfolio of commercial...

  • IT Specialist

    3 months ago


    New Orleans, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob DescriptionIT Specialist MidEducation/Years’ Experience:-Two to four (2-4) years of experience required.-High school Diploma or General Equivalency Diploma (GED);Certifications:-CompTIA A+ /Sec+(Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level)NOT required but DEFINITE plus:-One of...


  • New Enterprise, PA, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Full-Time (>30 hrs/wk)The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and...


  • New Enterprise, PA, United States New Enterprise Stone & Lime Co., Inc. Full time

    Employment Status:Full-Time (>30 hrs/wk)The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and mentoring of Level 1 and 2 technicians. Responsibilities include overflow coverage for phone and email inquiries, participation in...

  • Service Desk Analyst

    4 months ago


    New York, United States Velocity Search Group Full time

    Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...


  • New Orleans, United States Penn Foster Inc Full time

    Job Description Accepting external candidates who reside in New Orleans, LA or Austin, TX only and will be required to report to a Procore office on Wednesdays. Internal candidates are eligible to apply wherever you are located in the US. We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Customer Success...

  • Service Desk Analyst

    2 weeks ago


    New York, United States Integrated Resources Full time

    Typing speed of 35+ WPM Required. This will be an 80%remote/20% on-site evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame -...


  • New Orleans, United States General Dynamics Information Technology Full time

    Req ID: RQ190326 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Customer Service,Help Desk Support,IT Service Desk,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the...


  • New Orleans, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Front Desk Coordinator in New Orleans, Louisiana. This role is in the facility services industry and your primary location will be our office. As a Front Desk Coordinator, you will manage front desk operations, ensure the organization of the workspace, and handle...


  • New Orleans, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:NoneExperience:2 + years of related experienceUS Citizenship Required:YesJob...


  • New Orleans, United States InsideHigherEd Full time

    Executive Director, Enterprise SystemsVP Technology/InfrastructureLocation: New Orleans, LASummaryThe Executive Director of Enterprise Systems is responsible for overall operational support of enterprise information systems that include existing ERP, student information systems, research systems, constituent relationship management systems, content...