Radiology Service Desk Coordinator

1 week ago


New York City New York, United States Atria Consulting Full time

Job Summary:

Atria Consulting, LLC is seeking a highly motivated and detail-oriented Radiology Service Desk Coordinator to join our team. As a key member of our healthcare support team, you will be responsible for providing exceptional customer service to our clients in a fast-paced radiology service desk environment.

Responsibilities:

  • Respond to support tickets in a timely and efficient manner, ensuring that all issues are resolved to the client's satisfaction.
  • Provide detailed notes of all activities and interactions in the system, maintaining accurate records of all support requests.
  • Offer superior customer service, communicating effectively with clients and stakeholders to resolve issues and address concerns.
  • Work collaboratively with our team to ensure seamless support and service delivery.
  • Stay up-to-date with the latest developments in Imaging Information Systems (IIS), Hospital Information Systems (HIS), and Picture Archive and Communication Systems (PACS).

Requirements:

  • Experience working in a hospital and/or with radiologists is required.
  • Experience working in a service desk environment, with a strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong technical skills, with proficiency in computer software and systems.
  • Ability to document and type at a rate of 40 words per minute.
  • Familiarity with HIPAA and other relevant privacy regulations in healthcare.

Preferred Qualifications:

  • Experience with ticketing software.
  • Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), and Picture Archive and Communication Systems (PACS).

What We Offer:

Atria Consulting, LLC is a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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