Service Desk Technician II
1 month ago
Key Responsibilities
- Provide great customer service and communicate clearly with non-technical and technical users and staff.
- Follow support process and guidelines as designed.
- Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
- Log, diagnose, repair, and relay reported problems to the end user, client or department.
- Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
- Acquire new technical skills.
Experience
- Minimum 5 years industry experience, specifically supporting Microsoft based environments.
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
- Ability to concisely document processes, issues, resolutions; strong writing skills required.
- Ability to multi-task, prioritize tasks and respond with sense of urgency.
- Strong problem solving and critical thinking abilities.
- Ability to successfully and effectively work independently and within a team structure.
- Self-motivated and responsive to Management and customers.
- Strong organizational skills and attention to detail.
- Experience working with time tracking/ticketing software desired.
- Demonstrated knowledge of standard help desk service call methods and procedures.
- Exceptional ability to develop productive and positive customer relationships.
BenefitsMytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing
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