Customer Service Associate
2 weeks ago
At Missoula Motor Company, we are dedicated to ensuring that every client becomes a lifelong patron. We believe that satisfied employees lead to satisfied customers, and we recognize those who are committed to hard work and motivation. Each member of our team plays a vital role in our success. Our commitment is to continue providing the exceptional service and value that our community has come to expect from us over the years.
Position Overview
We are looking for an office support specialist who possesses outstanding customer service abilities, a supportive demeanor, and a positive outlook. This role will involve collaborating with the office team on various accounting and administrative tasks, which may include answering phone calls, processing transactions, maintaining cleanliness, scanning documents, filing, reconciling accounts, and conducting research. Additionally, the individual will be responsible for welcoming and assisting visitors and staff as required. The work schedule will vary from Monday to Saturday based on staffing requirements. This is a full-time role with a starting wage ranging from $14.00 to $17.00 per hour, depending on experience.
Employee Benefits
Comprehensive Medical, Dental & Vision Plans
401K Retirement Savings Plan
Paid Time Off
Opportunities for Advancement
Paid Training Programs
Employee Vehicle Purchase Discounts
Long-Term Job Stability
Discounts on Products and Services
Key Responsibilities
- Accurately calculate customer bills using the dealership's computer system
- Process cash, checks, and credit card payments from customers, documenting the amounts received on the appropriate records
- Provide accurate change and issue receipts to customers
- Manage incoming calls and direct customers to the appropriate departments, ensuring timely follow-up
- Communicate with callers in a professional, friendly, and efficient manner, aiming to reduce hold times for customers
- Assist the accounting manager with various clerical and accounting tasks as needed
- Maintain a friendly, professional, and courteous demeanor when interacting with customers and colleagues
- Familiarize yourself with departmental structures and internal processes to assist customers effectively
- Proficiency in Microsoft Office Suite is advantageous
- Availability to work flexible hours, including Saturdays
- Ability to convey customer interests, needs, and requests to management and sales teams
- Professional appearance and attitude
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