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Customer Support Specialist

2 months ago

Missoula, Montana, United States Kea Global Inc Full time
Position Overview

Kea Global Inc is on the lookout for a dedicated and customer-oriented Customer Support Specialist to become a vital part of our remote workforce. In this role, you will manage both incoming and outgoing communications, ensuring top-notch customer satisfaction while addressing inquiries with professionalism and efficiency.

Key Responsibilities:
  • Handle incoming communications and address customer inquiries effectively.
  • Conduct outbound communications to follow up on customer needs.
  • Deliver detailed information regarding our offerings and services.
  • Resolve customer issues and complaints with a focus on satisfaction.
  • Maintain and update customer information in our database.
Required Qualifications:
  • High school diploma or equivalent educational background.
  • Prior experience in a customer service capacity is preferred.
  • Exceptional verbal and written communication abilities.
  • Capability to manage multiple tasks and prioritize effectively.
  • Familiarity with Microsoft Office Suite and CRM applications.

If you possess a collaborative spirit and a strong commitment to customer service, we invite you to consider the Customer Support Specialist role. This position offers the flexibility of remote work, allowing you to contribute positively to our customers' experiences from your own home.