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Customer Experience Specialist

2 months ago

Missoula, United States Paradise Dental Technologies Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

At PDT, we are dedicated to providing the worlds highest quality, handcrafted dental instruments, along with an elevated level of customer service that sets PDT apart. We believe that a great customer experience starts with a wonderful team, and that is where you come in

We are seeking a friendly, high-energy, and positive Customer Experience Specialist to join our growing company. This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering top-notch service to both internal and external customers. The person in this role is the first point of contact for our customers, handling inquiries, processing orders, and ensuring that every interaction is a positive one.

Key Responsibilities:

Field incoming calls and emails from customers, dental offices, schools, and dealer representatives across the US and Canada.
Provide detailed information about our products, promotions, and services.
Enter and manage purchase orders, sales orders, credits, returns, and invoices in our CRM system.
Maintain accurate records and notes for future reference.
Collaborate with internal sales reps to support customer needs and resolve any issues.
Participate in a comprehensive 7-module training program designed to give you all the tools you need to succeed, even if you are new to the dental field.

Qualifications:
A positive, solution-oriented mindset with a passion for helping others.
Strong communication skills, both verbal and written.
Ability to multitask and stay organized in a dynamic, fast-paced environment.
Experience with CRM systems is a plus, but not required.
A team player who is adaptable and eager to learn.

What We Offer:

Comprehensive benefits package including health, dental, vision, and life insurance.
Health Savings Account (HSA) contribution.
401k match and discretionary profit sharing.
Paid time off and paid holidays.
Company-paid Direct Primary Care (DPC) membership.
A fun, engaging, and rewarding work environment with opportunities for growth.

If you are excited about this opportunity and believe you would be a great fit for our team, we would love to hear from you If you have any questions or would like a full job description, please feel free to email our team at human.resources@pdtdental.com

Thank you for your interest in the Customer Experience Support Specialist role We look forward to reviewing your application.

Cheers,
The PDT Talent Acquisition Team