IT Helpdesk Analyst

2 months ago

New York, United States Vertex Global Solutions Full time
Job DescriptionJob Description Our client a major international Law Firm is seeking hands-on technology support for a 24/7 helpdesk environment. The hours for this position are Monday Friday 9:30am 5:30pm on site. Compensation is $95K-$115K+ DOE.

Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours:
  • Manage workflow by inputting accurate problem description and resolution data in incident management system for all calls received.
  • Field escalated tickets from phone support Level 1 team.
  • Visit user offices to troubleshoot issues directly as required.
  • Run scheduled system tests and performs requested change control testing.
  • Assess and troubleshoot email delivery issues using ProofPoint console.
  • Manage mobile phone and MiFi issues and administration as needed.
  • Some offsite litigation-on-location setups and partner home visits may be required.
  • Participate in assigned training programs.
  • Strong technical writing skills and experience with drafting documentation SOP and scripts.
  • Coverage of other shifts required (overtime and/or shift change) including overnight and/or weekends.
  • Daily overtime may be required.
In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm's information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.

Qualifications
Required:
  • Helpdesk experience, preferably in a law firm environment.
  • Excellent communication (verbal and written) and customer service skills.
  • Extensive knowledge of the Windows OS 10/11 system and Microsoft Office O365.
  • Experience with document management systems (preferably NetDocs).
  • Troubleshooting remote access problems (RSA Administration, VPN, Citrix).
  • Experience with Active Directory Administration and Entra Administration.
  • Mobile device support (Firm iPhones, BlackBerry Work for Enterprise, InTune)
  • Troubleshoot basic networking issues, knowledge of IP, basic server administration.
  • Troubleshoot basic hardware and cabling issues.
  • Ability to handle a high-pressure environment.
  • Ability to prioritize urgent requests and multitask.

Education
Bachelor's degree preferred.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Company DescriptionJoin Our Team as a Driver's Helper - Exciting Opportunities Await

Position: Driver's Helper
Location: [Your Location]
Type: Full-Time/Part-Time

Are you ready for an active and engaging job where no two days are the same? Our event and residential moving company is looking for enthusiastic Driver's Helpers to join our dynamic team

What You'll Do:

Assist in Moving Furniture: Help load, transport, and unload furniture for events and residential moves.
Team Collaboration: Work closely with drivers and other team members to ensure smooth operations.
Customer Interaction: Provide excellent customer service during pickups and deliveries.
Setup & Teardown: Assist in setting up and breaking down event setups.
Why You'll Love It:

Competitive Pay: Earn a great hourly rate with opportunities for overtime.
Variety: Experience different locations and settings with each job.
Fitness: Stay active and fit while working.
Team Environment: Be part of a supportive and friendly team.
Growth Opportunities: Potential for career advancement within the company.
Who You Are:

Physically Fit: Able to lift and move heavy furniture and equipment.
Reliable & Punctual: Dependable and always on time.
Team Player: Works well with others and communicates effectively.
Customer-Focused: Friendly and professional with clients.
Requirements:

Ability to lift 50+ pounds.
Flexible schedule, including weekends.
Positive attitude and strong work ethic.
Ready to take on a rewarding role with us? Apply now and become a crucial part of our moving teamCompany DescriptionJoin Our Team as a Driver's Helper - Exciting Opportunities Await\r
\r
Position: Driver's Helper\r
Location: [Your Location]\r
Type: Full-Time/Part-Time\r
\r
Are you ready for an active and engaging job where no two days are the same? Our event and residential moving company is looking for enthusiastic Driver's Helpers to join our dynamic team\r
\r
What You'll Do:\r
\r
Assist in Moving Furniture: Help load, transport, and unload furniture for events and residential moves.\r
Team Collaboration: Work closely with drivers and other team members to ensure smooth operations.\r
Customer Interaction: Provide excellent customer service during pickups and deliveries.\r
Setup & Teardown: Assist in setting up and breaking down event setups.\r
Why You'll Love It:\r
\r
Competitive Pay: Earn a great hourly rate with opportunities for overtime.\r
Variety: Experience different locations and settings with each job.\r
Fitness: Stay active and fit while working.\r
Team Environment: Be part of a supportive and friendly team.\r
Growth Opportunities: Potential for career advancement within the company.\r
Who You Are:\r
\r
Physically Fit: Able to lift and move heavy furniture and equipment.\r
Reliable & Punctual: Dependable and always on time.\r
Team Player: Works well with others and communicates effectively.\r
Customer-Focused: Friendly and professional with clients.\r
Requirements:\r
\r
Ability to lift 50+ pounds.\r
Flexible schedule, including weekends.\r
Positive attitude and strong work ethic.\r
Ready to take on a rewarding role with us? Apply now and become a crucial part of our moving team

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