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It Helpdesk Analyst
3 months ago
Resposiblities Provide friendly courteous and quality support to all users. Respond to incoming telephone calls voicemail web-submissions emails and/or chat for assistance from users experiencing problems. Troubleshoot analyze resolve track escalate and accurately document various technical problems. Document customer requests in the appropriate issue tracking system. Route tickets accurately to client level support when needed. Stay current on and adhere to established policies procedures and documentation. Be a subject matter expert in the full suite of supported client system and processes.Key Skills Up-to-date knowledge of IT and software trends. Strong customer service ethos. The ability to work well with people from all backgrounds. Strong communications skills. Excellent organisational skills.