Helpdesk Supervisor
3 months ago
Job Title: Helpdesk Supervisor
Pay Rate: $45 per hour
Schedule: Monday to Friday (9:00 am to 5:00 pm)
Job Description:
The Helpdesk Supervisor shall have at least three (3) years of experience working in a
helpdesk environment as a helpdesk technician/analyst.
Job Responsibilities:
? Supervise the daily operations of the helpdesk, ensuring the delivery of
high-quality technical assistance to end users.
? Coordinate call taking, triage, and dispatching activities to ensure timely
resolution of issues.
? Provide telephone support and screening, effectively determining the nature of
problems and escalating them as required.
? Oversee level 1 remediation activities and escalate calls for desk side/server side
resolution.
? Utilize the InContact ACD system to interface with the FDNY phone system,
directing, queuing, presenting, and recording calls in the order of receipt.
Job Responsibilities:
? Configure and maintain the ACD system, including setting up welcome
messages, menu options, call prioritization, call back functionality, and off-site
access during emergencies.
? Ensure fault tolerance and monitor call metrics and reporting for performance
evaluation and process improvement.
? Update and maintain current client lists, personnel lists, personnel folders,
master codes, data entry, and product identification information.
? Manage and lead a team of help desk personnel, providing guidance, coaching,
and training as needed.
? Foster a positive and collaborative work environment, promoting teamwork and
excellent customer service.
-
IT Helpdesk Manager/ Supervisor
1 month ago
New York, United States Cinter Career Full time $65 - $75Job DescriptionJob DescriptionWe are seeking an IT Helpdesk Manager/ Supervisor Client : Japanese IT Consulting CompanyWorking Location: New York Manhattan area, On-site only (No Remote)Working hours : 40 hours per week Employment Type : Full-time, ExemptSalary : $65~75K per year + BenefitPRIMARY RESPONSIBILITIES:Provide guidance, support, and training to...
-
Helpdesk Specialist
2 days ago
New York, United States Touro University New York Full timeOverview: The Touro Helpdesk agent will answer and assist with requests from faculty, staff, and students from across the Touro University System. The Touro Helpdesk manages incidents and requests for all Institutional areas: Finance, Information Technology, Student Services, and Human Resources. This position is not a technical position. Responsibilities:...
-
Junior Helpdesk Services Specialist
2 days ago
New York, New York, United States New York State Civil Service Full timeJob Title: Junior Helpdesk Services SpecialistWe are seeking a highly skilled and motivated Junior Helpdesk Services Specialist to join our team at the New York State Civil Service. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring that they have the necessary tools and resources to...
-
IT Helpdesk Technician
2 months ago
New York, United States Impact Business Technology Full time $55,000 - $65,000Job DescriptionJob DescriptionWe are seeking an IT Helpdesk Technician - Level I to join our team! You will be primarily assigned to a customer site in Manhattan, NY / Greenwich, CT area. You will resolve computer-related issues for our clients through telephone, remote support, or on-site.Responsibilities:Perform scheduled and preventative maintenance for...
-
IT Helpdesk Technician
3 weeks ago
New York, United States CRSG Construction & Realty Services Group Full timeJob DescriptionJob DescriptionGeneral Summary:The IT Helpdesk Technician will be flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and Main Service Provider (MSP).Success in this role will depend on good communication among fellow employees, your...
-
Printer Operations Supervisor
4 weeks ago
New York, New York, United States Revolution Technologies Full timePosition Overview:We are seeking a seasoned IT professional with a strong background in providing advanced support and troubleshooting for printing solutions. The ideal candidate will possess the expertise necessary to address and resolve various printer-related challenges efficiently.Key Responsibilities:Service Excellence: Deliver exceptional service and...
-
IT Support Operations Supervisor
4 weeks ago
New York, New York, United States Empire State Full time*Applicants MUST submit a cover letter with resume to be considered.*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an...
-
Senior IT Support Specialist
7 hours ago
New York, New York, United States Phaxis Full timeJob Title: Senior Helpdesk TechnicianPhaxis is seeking a highly skilled and experienced Senior Helpdesk Technician to join our IT team. As a key member of our team, you will be responsible for providing top-notch technical support and assistance to our employees at our Scotia NY operations.Key Responsibilities:Provide IT-related assistance and support,...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Impact Business Technology Full timeJob OverviewWe are looking for a Technical Support Specialist - Level I to provide exceptional assistance to our clients. Your primary responsibility will be to address and resolve computer-related challenges through various support channels.Key Responsibilities:Conduct routine and preventive maintenance for clients, including patch management, antivirus...
-
Technical Support Associate II
4 weeks ago
New York, New York, United States Columbia University Biology Department Full timePosition OverviewThe Department of Biological Sciences at Columbia University is seeking applications for a Helpdesk support role at the level of Staff Associate II. This position involves providing essential technical assistance to the department's staff, faculty, and students.Key Responsibilities:Delivering comprehensive end-user support for all personnel...
-
IT Support Specialist
7 days ago
New York, New York, United States Aspire Health Alliance Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Aspire Health Alliance. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users, ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide tier 1 support for a helpdesk system, answering user...
-
Administrative Assistant
3 weeks ago
New York, United States FirstService Energy Full timeJob Overview:FirstService Energy is the trusted energy advisor and affiliate company of FirstService Residential. FirstService Energy offers customized and cost-effective efficiency solutions, energy purchasing programs, data services, and more, to reduce the carbon emissions and operating costs of properties managed by FirstService Residential. FirstService...
-
CBH Outpatient Clinician
1 month ago
New York, United States Aspire Health Alliance Full timeWe are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users. Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems. Oversees the daily performance of...
-
Administrative Assistant
4 weeks ago
New York City, United States FirstService Residential Full time3.4 New York, NY New York, NY Full-time Full-time $24 - $26 an hour $24 - $26 an hour 15 hours ago 15 hours ago 15 hours ago Job Overview:FirstService Energy is the trusted energy advisor and affiliate company of FirstService Residential.FirstService Energy offers customized and cost-effective efficiency solutions, energy purchasing programs, data services,...
-
IT Support Technician
4 weeks ago
New Holland, United States SL Technology LLC Full time $40,000 - $55,000Job DescriptionJob DescriptionJob Overview:The IT Support Technician is responsible for responding to and resolving helpdesk requests via on site, walk in, phone, email and remote support as well as installing and supporting technology at client sites including computers, networking, software and VOIP equipment.Job Responsibilities:· Install...
-
Compensation and Benefits Specialist
4 weeks ago
New York, New York, United States Empire Jointstar Full timeJob OverviewBenefits Offered:401(k) PlanDental CoverageComplimentary UniformsHealth InsuranceCareer Advancement OpportunitiesPaid Time OffParental LeaveTraining and Development ProgramsVision CoveragePosition Summary:We are looking for a committed Benefits Supervisor to manage and implement employee benefits programs. The successful candidate will possess a...
-
Database Administrator
2 weeks ago
New Orleans, United States Dillard University Full timePosition Overview Design, write and maintain the university SQL database system so that the right person can get the information they need at the right time. Essential Duties and Responsibilities include the following: Will be responsible for maintaining the university Microsoft SQL database software to manage, implement, and create ways to store, organize,...
-
Database Administrator
1 week ago
New Orleans, United States Dillard University Full timePosition Overview Design, write and maintain the university SQL database system so that the right person can get the information they need at the right time. Essential Duties and Responsibilities include the following: Will be responsible for maintaining the university Microsoft SQL database software to manage, implement, and create ways to store, organize,...
-
Database Administrator
2 months ago
New Orleans, United States Dillard University Full timeJob DescriptionJob DescriptionPosition OverviewDesign, write and maintain the university SQL database system so that the right person can get the information they need at the right time.Essential Duties and Responsibilities include the following:Will be responsible for maintaining the university Microsoft SQL database software to manage, implement, and...
-
Technical Support Specialist
4 weeks ago
New Orleans, Louisiana, United States Dillard University Full timePosition Overview Oversee the upkeep of the local area network by executing responsibilities in a professional manner or through subordinate supervisors. Key Responsibilities include: Serve as the primary point of contact for students, faculty, and staff seeking technical support, whether in person, via phone, or through email.Install, modify, and...