Service Desk Analyst
2 weeks ago
*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
- Healthcare experience HIGHLY PREFERRED*
- *
- Receive, prioritize, document and actively resolve end user requests
- Answer calls or e-mail contacts within the required service level time frame
- Triage requests to ensure accurate transfers and escalation
- Track open tickets and monitor ticket progress and close ticket items when problems are resolved
- Follow escalation an paging procedures
- Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
- Identify problems for submission to problem management process
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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Service Desk Analyst
2 weeks ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
2 weeks ago
New York, United States TEKsystems Careers Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk...
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Service Desk Analyst
4 weeks ago
New York, New York, United States TEKsystems Full timeHealthcare Level 1 Help Desk Support AnalystOne of our major Healthcare clients in NYC is seeking an outgoing Level 1 Help Desk Support Analyst to be part of the hospital's Enterprise Service Desk team.In this role, you will be the main IT support for the Health System's 11 hospitals, providing support and customer service to various users including doctors,...
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Service Desk Analyst
2 weeks ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
2 weeks ago
New York, United States TEKsystems Full time*Description:* One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
2 weeks ago
New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
2 weeks ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
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Service Desk Analyst
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New York, NY, United States TEKsystems Careers Full timeOne of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message...
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New York, United States HR Prospect LLC Full timeThis is the Remote Position (US)Duties & Responsibilities Manage level 1 and above service requests and incidents from report to resolutionReceive prioritize document and actively resolve end user help requests and incidentsTriage requests and Incidents to ensure accurate transfers and escalation per service level agreements (SLA)Track open tickets and...
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Service Desk Analyst
1 week ago
New York, United States NavitsPartners Full timeJob DescriptionJob DescriptionJob Title: Service Desk AnalystDuration: 6 monthsLocation: Remote (80%), Onsite (20%) in NYC, New YorkPrincipal Duties:Work Schedule: This role will follow a day shift schedule (7 am to 3 pm, 8 am to 4 pm, 9 am to 5 pm, or 10 am to 6 pm) with 80% remote work and 20% on-site work. The consultant is expected to work holidays if...
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Service Desk
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New York, New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
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Service Desk Analyst
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New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at CAI. As a Service Desk Analyst, you will be responsible for providing technical support and customer service to our clients in both German and English.Key ResponsibilitiesProvide technical support and customer service to clients via phone, email, or...
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