Helpdesk Support Specialist

2 weeks ago


New York, United States Infojini Full time $27
Job DescriptionJob Description

Job Summary/ Essential Job Functions:

Service Desk Analyst provide technical support on software, hardware, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes.

Daily Duties/Tasks

  • Provide comprehensive IT technical support to user
  • Maintain accurate call information in system
  • Log, categorize and prioritize user tickets
  • Escalate more complex customer technical issues


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