Helpdesk Support Specialist
2 weeks ago
Job Summary/ Essential Job Functions:
Service Desk Analyst provide technical support on software, hardware, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes.
Daily Duties/Tasks
- Provide comprehensive IT technical support to user
- Maintain accurate call information in system
- Log, categorize and prioritize user tickets
- Escalate more complex customer technical issues
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Technical Support Specialist
2 days ago
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