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Call Center Representative

2 months ago

Torrance, United States Modern Women's Care INC Full time
Job DescriptionJob Description

SUMMARY: Responsible for answering high level of phone calls, Anticipates and identifies patient/customer needs, Listens and responds with empathy to patient/customer concern, takes action to meet or exceed customer needs, scheduling patients’ appointments, creating cases, taking messages, verifying eligibility, patient information, and checking in patients.

 

Duties & Responsibilities

1. Schedules appointments following policy guidelines; properly rescheduling patients involving intervention with medical assistance or Providers to ensure patients with urgent or critical needs are communicated and rescheduled in a timely fashion.

2. Accepts calls from Providers to schedule patients for appointments

3. Verify correct spelling, date of birth, type of insurance, and list detailed chief complaint for patient when booking appointment

4. Creates patient case and task to appropriate staff/ provider office or department and follows-up if needed

5. Appropriately identifies and marks the urgency of each patient case.

6. Listen to patient and/or family members’ concerns; provides an interpreter when appropriate.

7. On a daily basis, audits provider schedules. Identify any scheduling issues and reports them to Supervisor/Manager for direction.

8. Reports all system and telephone problems to appropriate supervisory personnel.

9. Refers problem patients or patient complaints to appropriate personnel

10. Sends out appropriate forms to new patients.

11. Anticipates and identifies patient/customer needs

12. Listens and responds with empathy to patient/customer concerns

13. Takes action to meet or exceed customer needs

14. Involve patient/customer, as appropriate

 

 

QUALIFICATIONS:

· High school diploma, general education degree(GED). Medical Assistant Certificate Preferred

· 2+ years of experience working for a healthcare practice or hospital.

· Bilingual

· High level of professionalism

· Strong customer service skills, with experience in handling high volume of calls.

· Excellent written and verbal communication skills

· Basic Computer experience and experience working with an EMR system

Company DescriptionWe are building the future of women's health, by turning today's stressful experience into a meaningful one where patients can get access to fast care, responsive customer service, and complete women's health services. We're doing that by re-building the technology underlying our practice, and by hiring a stellar care team that works differently to deliver responsive, empathetic care. Our new Concierge practice requires more customer service skills than a traditional practice. Attitude and personality is most important. Everything else can be taught.Company DescriptionWe are building the future of women's health, by turning today's stressful experience into a meaningful one where patients can get access to fast care, responsive customer service, and complete women's health services. We're doing that by re-building the technology underlying our practice, and by hiring a stellar care team that works differently to deliver responsive, empathetic care. Our new Concierge practice requires more customer service skills than a traditional practice. Attitude and personality is most important. Everything else can be taught.