Customer Service Representative

3 weeks ago


Torrance, California, United States Partners in Diversity Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Partners in Diversity. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer care and creating sustainable value for our clients through phone, email, chat, and correspondence.

Key Responsibilities
  • Provide efficient and effective service to customers and prospects, addressing a variety of inquiries and customer needs.
  • Maintain a sincere interest in providing stellar customer care, understanding customer needs, and determining the appropriate course of action to meet those needs.
  • Exercise independent thinking in meeting customer expectations, combining knowledge of products, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
Requirements
  • High School Diploma or equivalent.
  • Minimum 1 year of call center experience.
  • Minimum 1 year of customer service experience.
  • Knowledge of computer (PC) and internet applications.
  • Excellent telephone etiquette and communication skills: written, verbal, and interpersonal.
  • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given.
  • Excellent oral and written skills: Grammar and terminology.
  • Time management skills.
  • Ability to pass a background check and drug screen upon offer of employment.
Preferred Qualifications
  • 6 months- 1 year of Call Center Experience.
Work Schedule
  1. Monday - Friday: 8:00 am - 5:00 pm (Must have flexibility to work during these hours).
  2. Must attend all training assigned days (First 30 days).


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