Order Representative II

3 weeks ago


Torrance, California, United States The Sunrider Corporation Full time
Job Summary

As an Order Representative II at The Sunrider Corporation, you will be responsible for processing orders from customers for Sunrider International merchandise via various channels. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Process customer orders accurately and efficiently, verifying shipping addresses and carriers as needed.
  • Provide customers with unit prices, approximate ship dates, and any additional information required for their orders.
  • Cross-sell or upsell products to customers, promoting featured products and complementary items.
  • Troubleshoot minor order inquiries and coordinate with supervision to resolve issues when necessary.
  • Staff the company's on-site store and provide clerical support for special events and projects.
  • Process new member applications and product return paperwork for the Distribution Center.
  • Provide coverage for the company's main switchboard and assist with verifying Order Department staff's cross-sell/up-sell efforts.
  • Verify all brand-new accounts with orders, using reports and research to confirm legitimacy and prevent fraud.
  • Process credit, debit memos, and cash receipts as needed to make customer account adjustments.
  • Investigate and take action on UPS Exception emails.
  • Verify intake information from new IBOs and make outbound credit calls to IBOs with credit on account.
Qualifications
  • High School Diploma/GED
  • Minimum three years of related experience

This role requires a high degree of integrity, excellent interpersonal communication skills, and the ability to work as a team player while maintaining confidentiality. The ideal candidate will have strong initiative, flexibility, and the ability to multitask in a deadline-driven environment.



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