We have other current jobs related to this field that you can find below

  • L3 Technical Support Engineer

    3 months ago

    La Cañada Flintridge, United States DCG Technical Solutions, LLC Full time

    Job DescriptionJob DescriptionThe Level 3 Engineer is responsible for using their technical skills to solve our most challenging problems for our clients. This individual will be looked to as a senior technical resource and will bring demonstrated leadership skills with them so that they can hit the ground running. Primary Responsibilities Provide...

  • IT Technical Support Specialist

    6 days ago

    Mesa, United States Arizona Athletic Grounds Full time

    IT Technical Support SpecialistArizona Athletic Grounds - Mesa, AZ Arizona Athletic Grounds (“AAG”) is one of the largest youth-oriented sports facilities in the United States, serving millions of visitors per year, providing athletic programming and a variety of special events. AAG includes a 3,000-seat outdoor stadium, a 2,800-seat indoor arena, 35...

  • Technical Support Specialist

    15 hours ago

    Mesa, Arizona, United States Tech Savvy Solutions Group Full time

    Job OverviewPosition Summary:We are looking for a dedicated Technical Support Specialist to deliver first-line assistance for technical issues. In this position, you will manage incoming requests through various channels, including calls and emails, while also overseeing trouble tickets, inventory, and client equipment logistics. If you possess experience...

  • Product Technical Support

    2 months ago

    La Mirada, United States Eureka Ergonomic Full time

    Job DescriptionJob DescriptionEureka Ergonomic was founded in 2017 to become a world-leading home office furniture brand, serving specifically the younger generation. Within a few years, we've established business relationships with countless Fortune 500 retailers such as Target, Walmart, and Costco. On the marketing front, we partnered up with various...

  • Technical Support Analyst

    20 hours ago

    La Crosse, Wisconsin, United States City Brewing Co Full time

    Job OverviewAbout City Brewing CompanyCity Brewing Company is a leading beverage co-packager with a commitment to excellence. We focus on key principles such as Safety, Quality, Communication, Growth, and Performance to ensure we meet the needs of our clients and foster the development of our employees.Position SummaryWe are currently seeking an IT Support...

  • Technical Product Support Specialist

    18 hours ago

    La Mirada, California, United States Eureka Ergonomic Full time

    Job Overview Eureka Ergonomic is dedicated to designing innovative home office furniture solutions aimed at the younger demographic. With strong affiliations with leading retailers and partnerships with prominent gaming brands, our company has achieved remarkable visibility and success in the market. We are seeking a Technical Product Support Specialist to...

  • Technical Support Analyst

    19 hours ago

    La Crosse, Wisconsin, United States City Brewing Co Full time

    Job OverviewAbout City Brewing CompanyCity Brewing Company is a leading beverage co-packager with a commitment to excellence. We focus on Safety, Quality, Communication, Growth, and Performance in all our operations, ensuring a thriving environment for both our products and our employees.Position SummaryWe are currently looking for an IT Support Specialist...

  • Technical Support Analyst

    16 hours ago

    La Crosse, Wisconsin, United States TEKsystems Full time

    Job OverviewPosition Summary:TEKsystems is collaborating with a local organization to find several onsite Technical Support Analysts. This role involves receiving, diagnosing, and resolving hardware and software issues for internal personnel. Key Responsibilities:• Address, troubleshoot, and manage Help Desk inquiries through phone or email in a 24/7...

  • Technical Support Analyst

    6 days ago

    La Crosse, Wisconsin, United States City Brewing Co Full time

    Position OverviewCity Brewing Company – About UsFounded in La Crosse, WI, City Brewing Company stands as a leading beverage co-packager with multiple facilities across the United States. Our commitment to Safety, Quality, Communication, Growth, and Performance drives our success and fosters a thriving workplace culture.Role SummaryWe are currently seeking...

  • Theater Technical Support Substitute

    6 days ago

    Costa Mesa, California, United States Coast Community College District Full time

    Position OverviewThe Theater Technical Support Substitute plays a crucial role in providing logistical, technical, and instructional assistance for theatrical productions and related coursework. This position is responsible for managing and executing various technical components, including set construction, lighting, sound, special effects, and other...

  • Technical Support Specialist

    21 hours ago

    Mesa, Arizona, United States Pinnacle Group, Inc. Full time

    Position: Desktop Support Technician (iOS/MacOS)Location: Onsite in Mesa, ArizonaWork Schedule: Hybrid - 3 days onsite per weekContract Type: Long-term engagementCandidate Preference: W2 onlyJob Overview:Minimum of 3 years of relevant experience is essential.Proficient in Apple hardware and software, particularly the latest versions of macOS, iOS, and...

  • Technical Support Specialist

    18 hours ago

    Mesa, Arizona, United States Pinnacle Group, Inc. Full time

    Position: Desktop Support Technician (iOS/MacOS)Company: Pinnacle Group, Inc.Work Arrangement: Onsite in Mesa, ArizonaContract Type: Long-term engagementCandidate Preference: W2 onlyJob Overview:Minimum of 3 years of relevant experience is essential.Proficient in Apple hardware and software, particularly the latest iterations of macOS, iOS, and...

  • Technical Support Specialist

    13 hours ago

    Mesa, Arizona, United States Pinnacle Group, Inc. Full time

    Position: Desktop Support Technician (iOS/MacOS)Location: Onsite OpportunityWork Schedule: Hybrid - 3 days onsite per weekContract Type: Long-term EngagementCandidate Preference: W2 OnlyJob Overview:Minimum of 3 years of relevant experience is essential.Proficient in Apple hardware and software, particularly with the latest iterations of macOS, iOS, and...

  • Technical Support Specialist

    3 days ago

    Mesa, Arizona, United States Pinnacle Group, Inc. Full time

    Position: Desktop Support Technician (iOS/MacOS)Work Arrangement: Onsite in Mesa, ArizonaSchedule: 3 days onsite per weekContract Type: Long-term engagementCandidate Type: W2 Candidates PreferredJob Overview:Minimum of 3 years of relevant experience is essential.Proficient in Apple hardware and software, including the latest iterations of macOS, iOS, and...

  • Technical Support Specialist

    22 hours ago

    Mesa, Arizona, United States Pinnacle Group, Inc. Full time

    Position: Desktop Support Technician (iOS/MacOS)Location: Onsite in Mesa, ArizonaWork Schedule: Hybrid - 3 days onsite per weekContract Type: Long-termCandidate Preference: W2 onlyRole Overview:Minimum of 3 years of relevant experience is essential.Proficient in Apple hardware and software, including the latest iterations of macOS, iOS, and...

  • Technical Support Specialist

    6 days ago

    La Grange, Kentucky, United States Seven Counties Services Full time

    Position Overview: Under the general supervision of the Senior System Administrator, the individual will deliver technical assistance and resolve issues via telephone or in-person, utilizing remote connection tools when necessary, while ensuring exceptional customer service. Qualifications: - An Associate's degree in Computer Science or a related discipline...

  • Technical Support Agent

    14 hours ago

    La Taillée, Pays de la Loire, United States TEKsystems Full time

    Job OverviewPosition Summary: TEKsystems is seeking skilled Technical Support Agents to provide exceptional assistance as part of our operational strategy.Key Responsibilities:1. Deliver effective phone support, leveraging prior experience in call centers or help desk environments.2. Utilize technical support skills to resolve issues efficiently.3. Document...

  • IT Technical Support Specialist

    20 hours ago

    La Puente, California, United States LEE KUM KEE Full time

    Job OverviewAbout Lee Kum KeeLee Kum Kee is a renowned global food company with a rich history dating back to 1888. Our mission is to create authentic and innovative condiments and sauces that bring people together through the joy of Asian cuisine.Our Company CultureWe value our employees and strive to provide a supportive and inclusive work environment that...

  • Mgr., Technical Support

    1 month ago

    La Jolla, California, United States Platform Science Full time

    Who We AreAt Platform Science, we're working to connect everything that moves.Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.Our employees...

  • Technical Support Analyst II

    18 hours ago

    Costa Mesa, California, United States Experian Full time

    Job OverviewCompany Overview:Experian is a leading global data and technology firm, dedicated to creating opportunities for individuals and businesses worldwide. Our mission encompasses redefining lending practices, preventing fraud, simplifying healthcare processes, crafting marketing solutions, and providing in-depth insights into the automotive sector,...

Technical Support Associate

2 months ago

La Mesa, United States PracticeTek Full time
Job DescriptionJob Description

Job Title: Technical Support Associate 

Department: Customer Success – Technical Support 

Reports To: Technical Support Manager 

Who We Are: 

With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States. We are a growing and profitable, privately funded organization who stays ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession. Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Our vision – to be the most loved, most essential software and service provider for every practice – is not just words. These words reflect who we are as a company, and who we are as people.  

 
Department Overview:  

The Technical Support department’s goal is to ensure environmental issues impacting the Microsoft Windows-based on-premises software – ChiroTouch - are addressed in a timely manner. The Technical Support department is responsible for handling phone calls, appointment-based support, technical escalations from other departments, and ensuring the ancillary, off-site backup service – CTSecure – is functional for all active subscribers.   
 

Your Career Opportunity:  

As a Technical Support Associate at Integrated Practice Solutions, Inc. (dba ChiroTouch), you’ll benefit from a defined career path that will develop your Microsoft Windows operating system, local (TCP/IP) networking fundamentals, Microsoft SQL Server, and EHR/EMR software troubleshooting practices. This role is ideal for those looking for an entry point into IT practices and corporate software solutions. You will learn applicable communication and technical skills to advance your technical career. We are an ever-growing company, looking to expand our team 
 

Your Areas of Accountability:  

A Technical Support Associate has responsibility for the following outcomes: 

  • Answer phone calls from clients to identify and resolve technical issues affecting ChiroTouch applications in Microsoft Windows Operating System and Apple iPadOS environments. 

  • Meet or exceed call center metrics and service levels. 

  • Schedule and engage in follow-up calls with clients regarding ongoing technical issues. 

  • Troubleshoot issues which may occur during database updates, new software installations, and server migrations. 

  • Determine eligibility by comparing client information to requirements. 

  • Utilize active listening and empathy skills. 

  • Resolve technical escalations from the Product Support phone and chat team. 

  • Track and monitor all client interactions using the Salesforce CRM system. 

  • Coordinate with peers to provide proper coverage for all appointments. 

 
Competencies for Success:  

  • 1-2 years of experience in a customer service/support role is required. 

  • 1-2 years of computer application-based technical support experience or IT experience is preferred. 

  • Previous call center experience is required. 

  • Excellent verbal and written communication skills are required with an emphasis on phone etiquette. 

  • Works hard with little supervision. 

  • Detailed-oriented with exceptional documentation skills. 

  • Working knowledge of Microsoft Windows administration tools. 

  • Basic understanding of Microsoft SQL Server. 

  • Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals. 

  • Apple iPad & Parallels knowledge is a plus. 

  • Familiarity with HIPAA regulation is preferred. 
     

IPS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 
 

Powered by JazzHR

1ahOG0qw1v