Technical Support Specialist
1 week ago
Position: Desktop Support Technician (iOS/MacOS)
Company: Pinnacle Group, Inc.
Work Arrangement: Onsite in Mesa, Arizona
Contract Type: Long-term engagement
Candidate Preference: W2 only
Job Overview:
- Minimum of 3 years of relevant experience is essential.
- Proficient in Apple hardware and software, particularly the latest iterations of macOS, iOS, and iPadOS.
- Comprehensive understanding of the Apple ecosystem is required.
- Exceptional troubleshooting skills; capable of isolating issues and identifying root causes through thorough investigative analysis, even in environments with limited documentation.
- Strong verbal and written communication skills; able to articulate issues, root causes, and solutions in technical language.
- Familiarity with Unix and Linux operating systems is beneficial.
- Experience with ticketing systems for issue tracking is preferred.
Desired Skills:
- Attention to Detail - Essential
- Inquiry Skills - Preferred
- Effective Communication - Essential
- Customer-Centric Approach - Essential
Compensation: $18/hr - $23/hr
Note: Compensation will be influenced by various factors including role complexity, location, market labor costs, candidate qualifications, and other employment conditions. Full-time consultants are eligible for benefits such as medical, dental, vision, and 401K contributions.
We look forward to your interest in this opportunity.
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