Technical Product Support Specialist
1 week ago
Key Qualifications:
- Associate degree in Information Technology, Computer Science, or a related discipline.
- A minimum of 2 years of experience in a technical support capacity or a comparable role.
- Skilled in diagnosing hardware and software challenges.
- Familiarity with computer systems, peripherals, and home office furnishings.
- Exceptional verbal and written communication abilities.
- Strong analytical skills and meticulous attention to detail.
- Address customer inquiries and deliver technical assistance through various communication channels.
- Identify and resolve technical problems associated with our products.
- Assist customers in navigating solutions both remotely and in-person as necessary.
- Record customer interactions and product-related issues in the CRM platform.
- Work collaboratively with the product development team to resolve ongoing technical challenges.
- Maintain up-to-date product knowledge to provide precise information to customers.
- Comprehensive Medical, Dental, Vision, and 401(k) plans.
- Paid Time Off (PTO).
- Weekends off.
- Employee Discount Program.
- Annual Salary Range: $45,000 - $55,000.
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