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IT Support Specialist II

2 months ago

Fort Smith, United States Tri-State Enterprises, Inc. Full time
Job DescriptionJob Description

IT Support Specialist II

Company Description

Tri-State Enterprises, Inc. (TSE) is an automotive aftermarket distributor with locations throughout Arkansas, Missouri, Oklahoma, and Texas. TSE specializes in automotive hard parts, consumables, truck accessories, car audio/electronics, and paint. Tri-State has partnered with major parts and accessories brands in the industry to best serve its customers. TSE is a member of the Pronto Network and the AAM Group.

Job Description

We are searching for an IT Support Specialist who would play an integral part of an IT Services team and be exposed to many technological platforms.

Responsibilities

  • Provide Tier 2 level for end user (onsite and remote) technical issues.

  • Assist with servicing and deploying computer systems, software and peripherals.

  • Travel to regional area locations for on-site IT related services.

  • Maintain, Deploy, Diagnose, and Remediate regional IT assets such as computer hardware and software, network equipment, and peripherals.

  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.

  • Familiarity with Help Desk ticketing systems for incident management, documentation, and follow-up.

  • Participate in occasional larger projects and deployments.

  • Other duties as assigned.

Minimum Requirements

  • A minimum of 2 years of Tier 2 IT Support experience.

  • Intermediate experience troubleshooting & support of Windows, Mac OS, Android, iOS, and Linux Operating Systems.

  • Experience with modern cloud productivity solutions: Google Workspace, Office 365.

  • Basic to intermediate understanding of basic routing and switching concepts such as – DHCP, DNS, VPN, VLAN, IP addressing & subnetting, SDWAN

  • Intermediate experience supporting and troubleshooting RF mobile device units (inventory scanning, order processing), tablets, PCs, & mobile devices.

  • Should be familiar with deployment tools, such as SmartDeploy, Lansweeper, NinjaOne. Intune is a plus.

  • Must have a good understanding of networks, PC’s, and hardware configuration

  • Some experience with automation is a plus (Python, Powershell, Terraform, etc.)

Skills & Abilities

  • Ability to provide creative solutions to user problems to ensure user satisfaction and productivity

  • Excellent analytical, problem-solving, troubleshooting, technical support, and collaborative skills.

  • Extensive customer service experience, adept at following up with users and enhancing their experience with positive feedback.

  • Strong multi-tasking and organization skills with a strong desire to learn and grow in a fast-paced and expanding environment.

  • Exceptional communication skills, both verbal and written, with a high focus on customer service.

  • Ability to move and handle computer equipment weighing up to 25 lbs.

  • Clean driving record.

  • Operate a vehicle safely while in the field.

Salary

$55,000 annually based on experience

This is a working, hourly position that typically reports from the hours of 9:00 AM to 5:00 PM, Monday - Friday. Additional hours may be necessary for special projects or surges in business demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the manager for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Classification: Non-Exempt (Exempt/Non-Exempt)

NOTE: Reviewed FLSA and the above position meets the appropriate classification guidelines.

Company DescriptionTri-State Enterprises, Inc. (TSE) is an automotive aftermarket distributor with locations throughout Arkansas, Missouri, Oklahoma, and Texas. TSE specializes in automotive hard parts, consumables, truck accessories, car audio/electronics, and paint. Tri-State has partnered with major parts and accessories brands in the industry to best serve its customers. TSE is a member of the Pronto Network and the AAM Group.Company DescriptionTri-State Enterprises, Inc. (TSE) is an automotive aftermarket distributor with locations throughout Arkansas, Missouri, Oklahoma, and Texas. TSE specializes in automotive hard parts, consumables, truck accessories, car audio/electronics, and paint. Tri-State has partnered with major parts and accessories brands in the industry to best serve its customers. TSE is a member of the Pronto Network and the AAM Group.