Automotive Service Writer

4 weeks ago


Phoenix, United States Fix It Auto Repair Inc Full time $15 - $18
Job DescriptionJob Description

Bilingual Service Writer (Spanish/English)

Job Type: Full Time or Part Time 

Position Overview:

We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.

Key Responsibilities:

  • Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
  • Accurately document customer information, service requests, and vehicle details in the company’s management system.
  • Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
  • Upsell additional services and products by identifying customer needs and offering relevant recommendations.
  • Coordinate with technicians to ensure timely and accurate completion of services and repairs.
  • Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
  • Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
  • Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
  • Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
  • Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.

Qualifications:

  • Bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
  • Basic knowledge of automotive systems and repair procedures is required.
  • Proven ability to upsell services and products based on customer needs and vehicle condition.
  • Strong interpersonal skills with a focus on building relationships and providing exceptional customer service.
  • Previous experience as a service writer, customer service representative, or in a similar role within the automotive industry is preferred.
  • Strong organizational and multitasking abilities, with a keen attention to detail.
  • Ability to work effectively in a fast-paced environment and handle a variety of customer interactions.
  • Proficient in using computer systems and automotive service management software.
  • High school diploma or equivalent experience; relevant certifications or training in automotive service is a plus.

Benefits:

  • Competitive salary
  • Paid time off and holidays
  • Opportunities for professional development and career advancement
  • Employee discounts on services and parts

5-6 Days a week (Sundays are Closed) 

 

Company DescriptionFix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.Company DescriptionFix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.

  • Phoenix, United States JAC Products Full time

    Service Writer position: Under the direction of the Service Manager, an ideal candidate is someone who wants to grow within this amazing company and is highly motivated and detail oriented. This candidate will also work well with fellow employees and supervisors. If you are ready to be a part of an amazing team, apply now! Requirements: •1-3 Year of...


  • Phoenix, Arizona, United States APN Staffing & Employment Solutions Full time

    Automotive Service ConsultantLocation: Phoenix, ArizonaSalary: $5,000 - $8,000 per monthAbout Us: We are a family-operated automotive group with several facilities in Arizona, committed to delivering outstanding service to our clientele.Key Responsibilities:Organize, confirm, and prepare for client appointments to guarantee a seamless service...


  • Phoenix, Arizona, United States Meineke Car Care Centers Inc Defunct Full time

    Position OverviewWe are seeking an Automotive Service Consultant to become a vital part of our team. The ideal candidate will possess outstanding communication and customer service skills, strong capabilities in service writing, and prior management experience.Daily ResponsibilitiesIn our dynamic automotive service center, no two days are alike. You will be...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Position OverviewAt Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch automotive repair services. Our commitment to integrity and transparency is reflected in every interaction with our team members, suppliers, and clients.The Automotive Service Technician plays a crucial role in diagnosing and repairing vehicles...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Overview:At Wilhelm Automotive, we take pride in delivering exceptional customer service alongside top-notch automotive repair services. Our commitment to honesty and integrity extends to all our business interactions, whether with employees, suppliers, or customers.The Automotive Service Specialist is tasked with performing non-technical automotive...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job Overview: At Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch automotive repairs. Our commitment to integrity and transparency extends to our relationships with employees, vendors, and customers alike.Position Summary: The Automotive Service Specialist plays a crucial role in performing essential automotive...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Position Overview:At Wilhelm Automotive, we take pride in delivering exceptional customer service and top-notch service quality in the automotive industry. Our commitment to honesty and integrity is paramount in all our business interactions with employees, vendors, and customers.Role Summary:The Automotive Service Technician is tasked with accurately...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job SummaryWe are seeking a skilled and experienced Automotive Technician to join our team at Wilhelm Automotive. As a key member of our service department, you will be responsible for diagnosing and repairing customer vehicles to the highest standards of quality and efficiency.Key ResponsibilitiesDiagnose vehicle problems and develop effective repair...


  • Phoenix, Arizona, United States Affordable Automotive Repair Full time

    Join Our Growing Family-Owned Automotive Repair Shop! We are currently seeking a skilled Automotive Service Specialist to become a vital part of our expanding service team. The ideal candidate will possess a minimum of 3 years of hands-on experience in the automotive field. We are looking for a general B Tech, and applicants must be equipped with all...


  • Phoenix, Arizona, United States Wilhelm Automotive Full time

    Job Summary:We are seeking a skilled and experienced Automotive Service Professional to join our team at Wilhelm Automotive. As a key member of our service department, you will be responsible for diagnosing and repairing customer vehicles to the highest standards of quality and efficiency.Key Responsibilities:Diagnose and repair complex vehicle problems...


  • Phoenix, United States Drive Automotive Services Full time

    Job DescriptionJob DescriptionDrive Automotive Services Owns 50+ Full Service Automotive Repair FacilitiesLocation: [North Phoenix area shops]Are you a seasoned automotive professional with a track record of successful leadership? Drive Automotive Services, a well-established automotive repair chain, is seeking a dynamic and experienced Automotive Service...


  • Phoenix, Arizona, United States Courtesy Automotive Group Full time

    Position: GM Certified Fleet TechnicianEmployment Type: Full-time, Hourly Flat Rate About Our Company:At Courtesy Automotive Group, we pride ourselves on being a family-owned and operated establishment since 1955. We are more than just an automotive dealership; we are a reliable partner in the automotive journey, committed to delivering exceptional service...


  • Phoenix, Arizona, United States Cobra Tire & Auto Service Full time

    Job OverviewWe are looking for a skilled Automotive Service Technician to play a crucial role in our operations. The ideal candidate will be responsible for diagnosing, adjusting, repairing, and overhauling various automotive vehicles.Key Responsibilities:Diagnose and rectify issues in automotive vehiclesConduct routine maintenance and tune-ups on...


  • Phoenix, Arizona, United States Christian Brothers Automotive Full time

    Descripción del TrabajoDescripción de la EmpresaChristian Brothers AutomotiveOFRECEMOS:DÍAS LIBRES LOS FINES DE SEMANA PARA DISFRUTAR CON LA FAMILIABENEFICIOS DE SALUD DISPONIBLES*PAGO COMPETITIVO HASTA $55 POR HORA POR TAREA PARA TÉCNICOS DESTACADOS*BONO DE FIRMA DISPONIBLE PARA LOS TÉCNICOS MÁS CALIFICADOSBENEFICIOS DE JUBILACIÓN...

  • Automotive Technician

    3 months ago


    Phoenix, United States Courtesy Automotive Group Full time

    Job DescriptionJob DescriptionPosition: Automotive TechnicianEmployment: Full-time, hourly flat rateLocation: Phoenix, AZStart Date: ASAP About Us: Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional...


  • Phoenix, Arizona, United States Drive Automotive Services Full time

    Job OverviewDrive Automotive Services is seeking a highly skilled and motivated Automotive Technician to join our team. As a General Service Technician, you will be responsible for performing tire installations, oil changes, and minor automotive repairs.Key ResponsibilitiesPerform tire installations and balancingConduct oil changes and lubrication...

  • Service Writer

    3 months ago


    Phoenix, United States Richards Auto Clinic Full time $40,000 - $55,000

    Automotive Service Adviser.We are a family-owned and operated general automotive repair shop and have been in business for 35 years.We are Looking for a person who is:Self motivated, enjoys working with people and is able to put the customers interests  first.Has great communication skills and likes working with and talking to people.Enjoys being in the car...

  • Service Writer

    3 months ago


    Phoenix, United States Richards Auto Clinic Full time

    Automotive Service Adviser.We are a family-owned and operated general automotive repair shop and have been in business for 35 years.We are Looking for a person who is:Self motivated, enjoys working with people and is able to put the customers interests  first.Has great communication skills and likes working with and talking to people.Enjoys being in the car...


  • Phoenix, Arizona, United States Courtesy Automotive Group Full time

    Job SummaryCourtesy Automotive Group is seeking a skilled Automotive Technician to join our team. As a key member of our service department, you will be responsible for diagnosing, repairing, and maintaining vehicles to ensure they operate safely and efficiently.Key ResponsibilitiesPerform repairs and maintenance on vehicles in accordance with dealership...


  • Phoenix, Arizona, United States Asbury Automotive Full time

    About Asbury Automotive Group Asbury Automotive Group, a prominent player in the automotive retail industry, is committed to transforming the conventional dealership experience through advanced technologies and a strong focus on our team members, customers, and partners. Our organizational culture is anchored in our guiding principles and is driven by our...