Automotive Service Writer
4 weeks ago
Bilingual Service Writer (Spanish/English)
Job Type: Full Time or Part Time
Position Overview:
We are seeking a motivated and customer-oriented Bilingual Service Writer to join our team. This individual will play a crucial role in providing outstanding service to our Spanish-speaking customers while also assisting English-speaking clients. The ideal candidate will possess basic automotive knowledge, excellent interpersonal skills, and a proven ability to upsell services and products.
Key Responsibilities:
- Greet and assist customers in both Spanish and English, addressing their automotive service needs and concerns.
- Accurately document customer information, service requests, and vehicle details in the company’s management system.
- Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the scope and cost.
- Upsell additional services and products by identifying customer needs and offering relevant recommendations.
- Coordinate with technicians to ensure timely and accurate completion of services and repairs.
- Schedule appointments, manage service orders, and follow up with customers regarding service status and vehicle readiness.
- Handle customer inquiries, complaints, and feedback professionally and efficiently, ensuring a high level of customer satisfaction.
- Demonstrate strong interpersonal skills by building rapport with customers, understanding their needs, and providing personalized service.
- Maintain a clean and organized service area, ensuring a positive and professional atmosphere.
- Stay updated on automotive industry trends and basic repair procedures to effectively communicate with customers and technicians.
Qualifications:
- Bilingual in Spanish and English, with excellent verbal and written communication skills in both languages.
- Basic knowledge of automotive systems and repair procedures is required.
- Proven ability to upsell services and products based on customer needs and vehicle condition.
- Strong interpersonal skills with a focus on building relationships and providing exceptional customer service.
- Previous experience as a service writer, customer service representative, or in a similar role within the automotive industry is preferred.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Ability to work effectively in a fast-paced environment and handle a variety of customer interactions.
- Proficient in using computer systems and automotive service management software.
- High school diploma or equivalent experience; relevant certifications or training in automotive service is a plus.
Benefits:
- Competitive salary
- Paid time off and holidays
- Opportunities for professional development and career advancement
- Employee discounts on services and parts
5-6 Days a week (Sundays are Closed)
Company DescriptionFix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.Company DescriptionFix It Auto Repair is a leading provider of automotive repair and maintenance services committed to delivering exceptional customer service and high-quality work. We pride ourselves on our diverse and inclusive work environment and strive to cater to all our clients' needs.
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