Swing Shift Service Writer
2 weeks ago
Service Writer position:
Under the direction of the Service Manager, an ideal candidate is someone who wants to grow within this amazing company and is highly motivated and detail oriented. This candidate will also work well with fellow employees and supervisors. If you are ready to be a part of an amazing team, apply now
Requirements:
•1-3 Year of applicable face-to-face customer service experience.
•High attention to detail in preparing HD truck/automotive service documentation.
Responsibilities
•Ascertains HD truck/automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
•Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
•Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
•Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
•Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
•Maintains service records by recording problems and corrective actions planned.
•Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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