Automotive Service Advisor for N. Phoenix

2 months ago

Phoenix, United States Drive Automotive Services Full time
Job DescriptionJob Description

Drive Automotive Services Owns 50+ Full Service Automotive Repair Facilities

Location: [North Phoenix area shops]

Are you a seasoned automotive professional with a track record of successful leadership? Drive Automotive Services, a well-established automotive repair chain, is seeking a dynamic and experienced Automotive Service Advisor to help lead our team to new heights We are looking for a candidate that can be ready to be a General Manager for an opening as it may become available.

 

Responsibilities for AUTOMOTIVE SERVICE ADVISORS

-Greet customers and assist them with any inquiries they may have, by phone or in person.

-Perform vehicle walk around and documentation of customer concerns,

to enable the technician to properly diagnose and service the vehicle.

-Consult with customer on applicable service specials.

-Prioritize required services, and be prepared to provide options upon request.

-Document declines for services and ask for follow-up on future service considerations.

-Keep customer informed on completion times, service expenses, and possible changes in a timely manner.

-Remain involved with return of vehicle to customer upon completion,

to ensure all customer concerns can be addressed.

-Provide concierge support for all owner inquiries, whether in phone or in person.

-Spend quality time building relationship with the customer.

-Know the product well enough that to answer characteristic and operational questions, regarding the customer's vehicle.

-Perform opening, closing and operational procedures and bi-weekly timekeeping procedures, in the absence of the store's General Manager.

-Provide timely communication with management regarding applicable needs.

-Record and report any damage to customer/company property immediately.

-Other store duties as assigned.

 

Looking towards the future, as the Automotive General Manager, you will be responsible for:

  • Leadership: Provide strategic direction and leadership to the entire automotive team, fostering a positive and collaborative work environment.

  • Operations Management: Oversee day-to-day operations, ensuring efficiency, quality service, and adherence to company standards.

  • Customer Satisfaction: Maintain a customer-centric approach, ensuring high levels of customer satisfaction and retention.

  • Financial Management: Manage budgets, analyze financial reports, and implement cost-effective measures to maximize profitability.

  • Team Development: Recruit, train, and develop a high-performing team of automotive professionals, fostering a culture of continuous improvement.

  • Vendor and Supplier Relations: Establish and maintain positive relationships with vendors and suppliers to ensure timely and cost-effective access to parts and services.

  • Compliance: Ensure compliance with industry regulations, safety standards, and company policies.

Qualifications:

  • Proven experience as an Automotive General Manager or in a similar leadership role within the automotive industry.

  • Strong understanding of automotive operations, including service, repairs, and customer service.

  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.

  • Financial acumen and experience in budgeting and financial management.

  • Customer-focused mindset with a commitment to delivering exceptional service.

  • Familiarity with industry regulations and safety standards.

Requirements:

  • Previous experience in a leadership role within the automotive industry.

  • Proficiency in Microsoft Office and automotive management software.

  • Valid driver's license.

Benefits:

  • Competitive salary and performance-based bonuses.

  • Health, dental, and vision insurance.

  • 401(k) retirement plan.

  • Professional development opportunities.

  • Employee discounts on automotive services.

If you are a dynamic and results-oriented leader with a passion for the automotive industry, we invite you to apply for the position of 'Automotive Service Advisor/General Manager in training', at Drive Automotive Services. Join us in driving success and delivering top-notch service to our valued customers.

To apply, please submit your resume. We look forward to welcoming a new leader to our team

Drive Automotive Services is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Company DescriptionWe are growing because of our culture.
The feel of a family owned business, but we have grown to the point where we have NO disadvantages
It's a priority for us to create a high car count. This way the Technicians and the Advisors both consistantly see a high volume of cars. You don't have true opportunity if you don't see enough cars
...Drive Automotive Services.Company DescriptionWe are growing because of our culture. \r
The feel of a family owned business, but we have grown to the point where we have NO disadvantages \r
It's a priority for us to create a high car count. This way the Technicians and the Advisors both consistantly see a high volume of cars. You don't have true opportunity if you don't see enough cars\r
...Drive Automotive Services.

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