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Technical Field Service Representative

2 months ago

Dayton, United States EDIS Group Full time
Job DescriptionJob Description
  • Technical Expertise:
    • Provide expert technical guidance and support to customers and end users traveling to sites as required.
    • Troubleshoot application and converting issues with a sense of urgency.
    • Partner with sales and marketing to conduct product demonstrations and presentations to showcase the technical benefits of our solutions, attending trade shows, industry events and conferences as needed.
  • Collaboration and Communication with a Growth and Customer Focus:
    • As a partner of the sales team, manage and nurture relationships throughout the value chain to provide a world-class customer experience.
    • As a technical professional, act as an ambassador with a can-do, positive and service-oriented attitude.
    • Demonstrate strong active listening skills.
    • Collaborate with regional and global cross-functional teams with a customer focus.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

     Minimum of 5-7 years of experience in technical field service in the pressure-sensitive label Industry.

  • Strong technical background with the ability to understand and communicate complex technical concepts.
  • Strong relationship management skills.
  • Ability to interact with professionalism to all levels of organizations, from shop floor to board room.
  • Excellent communication, listening and presentation skills.
  • Strong analytical and problem-solving skills.
  • Ability to travel as required.
  • Other job duties as assigned.