Field Service Coordinator

2 weeks ago


Dayton, Ohio, United States Wolter, Inc. Full time
Job Overview

We are seeking a proactive Service Dispatcher to enhance our operational efficiency at Wolter, Inc. This pivotal role is essential in managing the systematic allocation of field technicians to various assignments, ensuring prompt customer service and optimal technician utilization.

About Us:
Wolter, Inc. has been a leader in the industrial equipment sector since 1962, evolving alongside our industry to provide comprehensive solutions in material handling. Our extensive offerings include new and used equipment, service, training, and advanced automation technologies, all aimed at boosting productivity for our clientele.

Benefits:

We provide a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan with Company Contributions
  • Life Insurance Options
  • Short-Term and Long-Term Disability Coverage
  • Critical Illness and Accident Insurance
  • Pet Insurance Plans
  • Flexible Spending Accounts
  • Employee Assistance Programs
  • Interest-Free Tool Loans and Insurance
  • Uniform Provision for Technicians
  • Subsidies for Safety Gear
  • Paid Time Off and Holidays

Key Responsibilities:

  • Oversee service requests for field technicians, ensuring all assignments are allocated efficiently.
  • Handle incoming calls from clients and field personnel.
  • Maintain communication with customers regarding any schedule modifications.
  • Coordinate with the Parts Department to ensure timely delivery of necessary components and adjust schedules as required.
  • Generate repair orders for new tasks or scheduled maintenance.
  • Review daily Open Order Analysis to confirm job timelines and closure.
  • Support field technicians with non-technical inquiries.
  • Assist in scheduling service maintenance and ensure adherence to established timelines.
  • Undertake additional projects as directed.

Essential Qualifications:

  • Strong organizational skills with the ability to manage multiple tasks.
  • Exceptional telephone etiquette and customer service abilities.
  • Proficient in computer applications.
  • Alignment with the company’s vision and mission.

Wolter, Inc. is an Affirmative Action/Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screening results.

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