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Advertising Operations Specialist II

2 months ago

Austin, United States Russell Tobin Full time
Job DescriptionJob DescriptionJob Title: Advertising Operations Specialist II (Customer Immersions)

Department: Marketing & Sales
Location: Remote
W2 contract duration: 5 months
Pay Range: $32 - $37 / hour

Description: Global Product Services (GPS) aims to significantly enhance the experience of our most important customers by effectively resolving technical issues, proactively preventing future problems, and inspiring teams to create valuable, high-quality products.

Duties: This position will partner with internal Customer Immersion team members, providing operational execution support to help project manage client immersion requests for managed and unmanaged advertisers, maintaining quality and efficiency throughout the end-to-end immersion process. You will be responsible for recruiting research participants for user experience studies and guiding them through the process. Studies you will recruit for include onsite visits to our campuses, remote studies via the web, and offsite studies in the U.S. and abroad.

The ideal candidate will have a strong background in advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be analytically minded, a great communicator, and able to partner with other cross-functional teams.

Responsibilities:

  • Own immersion operational execution in coordination with internal teams supporting workflows such as email outreach, scheduling, and performance tracking across multiple projects.
  • Monitor and troubleshoot progress and performance of immersions to ensure overall program quality and consistency.
  • Triage incoming requests, utilizing technology, superior customer service, and judgment - responding in a timely manner and working 1:1 in real time.
  • Gather learnings and insights for internal teams to help develop and evolve our products, and for our advertising partners to help them achieve their marketing objectives.
  • Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices.
  • Identify tool and process efficiency gains with an analytical perspective.

Skills:

  • 2+ years of experience within the advertising ecosystem and a thorough understanding of major success metrics.
  • 2+ years of experience managing client-facing communication concerning campaign setup per internal direction.
  • Experience with Salesforce, including SFMC Email Studio, is critical for participant outreach.
  • Detail-oriented, computer literate, and tech-savvy with proficiency in working with multiple desktop applications and the ability to quickly learn in-house software.
  • Experience working on research studies (inbound feedback, A/B tests, surveys, interviews).
  • Ability to remain cool under pressure and effectively multi-task while maintaining an exceptional level of quality.
  • Proven ability to manage multiple projects and work in a high-performance team environment.
  • Previous tech experience is a plus.

Education: Bachelor's Degree preferred.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.