Retail Operations Manager

2 months ago

Saint Louis, United States Advantage Solutions Full time
Job DescriptionJob Description

Position Summary

The Retail Operations Manager (ROM) is responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

Essential Job Duties and Responsibilities (Describe the major duties of the job. List the Essential Duties and Responsibilities in order of most time spent to least. To the right under the % column, include the % for each item or group of items that are to total 100%)

Job Duty

Project Scheduling/Coordination/Management/Maintenance

· Achieve business objectives by prioritizing, and organizing multiple retail priorities

with retail personnel.

· Accomplish specific Client goals and objectives by establishing a business plan

based on season and demand and directing retail appropriately.

Customer Relations (Internal/External)

· Achieve retail objectives through frequent and consistent interactions with Clients,

Customers, and key Company personnel.

Administration/Reporting

· Increase retail effectiveness by communicating and reporting all competitive information,

consumer complaints, and Customer and Client concerns in a timely manner to key office

personnel.

· Maintain historical retail data by tracking and auditing promotions, price surveys, store

audits, Client contests, reset activity, and other retail initiatives

Budget/Expense Control

· Control expense/budget by aggressively and proactively managing retail funds and labor

expenses

Supervisory

· Complete operational requirements by scheduling and assigning associates and

following up on work results

· Maintain staff by recruiting, selecting, orienting, and training associates

· Achieve job results through coaching, counseling, and discipline of associates;

monitoring, planning and appraising job results 4

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are essential duties and function of this job

- Travel up to 75%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

- 2-4 years of experience within the Sales and Marketing agency industry, or a direct sales company

- 5-7 years of supervisory experience

Skills, Knowledge and Abilities

· Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

· Decision making skills

· Ability to work effectively with management

· Well-organized, detail-oriented, and able to handle a fast-paced work environment

· Analytical skills

· Strong written communication and verbal communication skills

· Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

· Strong initiative and self-directed

· Knowledge of Broker retail operations

· Knowledge of retail reporting systems

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds33% - 66% of the time.

Additional Information Regarding ASM Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Company DescriptionFounder Sonny King saw an unmet need in the local sales agencies he encountered as an executive at Vons. He saw the opportunity for a strategically placed, trusted intermediary between manufacturers and retailers — one with the perspective to bring the outside in, an ability to connect the dots that others didn’t see and a relentless dissatisfaction with the status quo.

And so, Advantage was born.

More than three decades later, with nearly $4 billion in revenues and a platform that extends to more than 40 countries, that same vision drives every aspect of Advantage on behalf of more than 3,500 clients and our own business.

That’s why, when we saw the challenges our clients were experiencing using traditional advertising agencies for promotions, we launched what is now the market’s leading promotions agency, leveraging our deep understanding of manufacturer and retailer strategies to create stronger, more effective shopper-focused campaigns.

It’s why, when observing the uneven quality of in-store events, we created a transformative new approach that improved results for all and has become the No. 1 experiential and event marketing agency.

And why, seeing the exciting, but chaotic, development of omnichannel retailing, we built a digital technology division to bring our clients order and transparency and to identify and capture opportunities for them to grow their business.

It’s also why we continue to invest in technology, new services and talented people to ensure we remain at the forefront of the always-changing world of retail and consumer goods.

It’s an approach to business that’s enabled us to move into and add value in new industries, including foodservice, automotive, financial services and travel and leisure.

Never resting, always pushing innovation and creative collaboration, we strive to fulfill the vision of our founder by offering the most powerful, effective and cost-efficient solutions and services.

Through all the change of the last 35 years, our Advantage team remains certain in Sonny’s guiding principle:
Whatever the present circumstance, there is always a better solution.Company DescriptionFounder Sonny King saw an unmet need in the local sales agencies he encountered as an executive at Vons. He saw the opportunity for a strategically placed, trusted intermediary between manufacturers and retailers — one with the perspective to bring the outside in, an ability to connect the dots that others didn’t see and a relentless dissatisfaction with the status quo.\r
\r
And so, Advantage was born.\r
\r
More than three decades later, with nearly $4 billion in revenues and a platform that extends to more than 40 countries, that same vision drives every aspect of Advantage on behalf of more than 3,500 clients and our own business.\r
\r
That’s why, when we saw the challenges our clients were experiencing using traditional advertising agencies for promotions, we launched what is now the market’s leading promotions agency, leveraging our deep understanding of manufacturer and retailer strategies to create stronger, more effective shopper-focused campaigns.\r
\r
It’s why, when observing the uneven quality of in-store events, we created a transformative new approach that improved results for all and has become the No. 1 experiential and event marketing agency.\r
\r
And why, seeing the exciting, but chaotic, development of omnichannel retailing, we built a digital technology division to bring our clients order and transparency and to identify and capture opportunities for them to grow their business.\r
\r
It’s also why we continue to invest in technology, new services and talented people to ensure we remain at the forefront of the always-changing world of retail and consumer goods.\r
\r
It’s an approach to business that’s enabled us to move into and add value in new industries, including foodservice, automotive, financial services and travel and leisure.\r
\r
Never resting, always pushing innovation and creative collaboration, we strive to fulfill the vision of our founder by offering the most powerful, effective and cost-efficient solutions and services.\r
\r
Through all the change of the last 35 years, our Advantage team remains certain in Sonny’s guiding principle:\r
Whatever the present circumstance, there is always a better solution.

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