Recreation and Retail Operations Manager
2 weeks ago
Compensation:
$0 annually
- $0 annually
At Great Wolf Lodge, the
Recreation and Retail Operations Manager
is accountable for the strategic oversight and enhancement of the retail division, supervising personnel and ensuring the fulfillment of operational goals while maximizing retail profitability.
1. Directs all merchandising activities, including store layout and design, inventory management, analysis, merchandise procurement, par levels, and pricing strategies.
2. Responsible for the strategic oversight and growth of the department.
3. Manages the operations of all attractions, which include: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as required.
4. Supervises all merchandising activities related to Attractions, including store layout and design, inventory management, analysis, merchandise procurement, par levels, and pricing strategies.
5. Develops and oversees labor, cost of sales, and expense budgets.6. Manages personnel, including employee training programs, scheduling, and employee relations.
7. Oversees sales operations, including POS systems, cash handling, budgeting, and daily reporting.
8. Manages administrative back-office functions of the inventory coordinator, including training and maintenance of all departmental inventories, systems, and reporting.
9. Responsible for payroll processing, tracking employee hours, and making time-clock adjustments.
10. Assists the Retail Director in daily operations across all areas of the Retail & Attractions Department, including gift shops, arcade, vending, and other revenue-generating venues.
11. Ensures retail areas meet the highest standards of cleanliness, presentation, and service.
12. Develops, implements, and monitors programs to ensure a safe facility and work environment that complies with all relevant regulations, including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communication Programs.
13. Orders and maintains supply levels.
14. Ensures retail areas meet the highest standards of cleanliness, presentation, and service.
15. Adheres to all standard operating procedures related to the role.
Basic Qualifications & Skills
- High school diploma or equivalent
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Minimum of 1 year of experience supervising/managing a large retail department
- Minimum of 3 years of retail experience
- Successful completion of a criminal background check and drug screening.
Desired Qualifications & Traits
- Four-year college degree or equivalent experience in Retail Management
- Previous experience in Attractions Management and/or Retail Sales in a theme park or resort/hotel.
- Proven ability to effectively resolve conflicts.
- Committed to thorough analysis, planning, and execution of all work efforts.
- Projects a positive public relations image to team members and guests.
- Ability to inspire diverse groups to achieve exceptional goals and overcome challenges.
- Excellent management skills, including conflict resolution, coaching, development, and teamwork.
Physical Requirements
- Ability to sit or stand for extended periods.
- Capable of lifting up to 30 lbs.
- Able to bend, stretch, and twist.
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