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Sr Customer Service Representative

2 months ago

Romeoville, United States SURESTAFF LLC Full time
Job DescriptionJob DescriptionSr. Customer Service Rep -direct hire- do you have some Purchasing and/or Buying experience to go along with Customer Service within a manufacturing or logistics company?? We want to talk then.
Hours: 8:30am-5pm Monday thru FridayPay: Up to $27/hrLocation: ON-SITE in Romeoville, IL (just north of I55)
What you will doThe Incumbent will be responsible for providing hands-on customer service experience with a customer-centric approach Providing exceptional customer service at all times and in all situations. The Incumbent will also be responsible for responding to general product questions from both our partners. This position serves as a liaison between the business unit, the sales organization, and our customers across the various markets we serve. Resolve complex or unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer. Will be required to be the backup for the Supervisor.
What are requirements
  • Associate degree (A. A.) or equivalent from two-year college preferred
  • Solid working knowledge of Microsoft Office Suite
  • Oracle, Microsoft D365, or other ERP & business system software is required.
  • Excellent, verbal, written, and interpersonal communication skills.
  • 5+ years of customer service experience within a high-volume call/email setting
  • Excellent critical thinking skills to analyze and solve problems and provide customer-centric results.
  • Supply chain experience working with large accounts is preferred
  • Manufacturing and/or logistics experience
  • Ability to manage competing priorities, shift gears to react to urgent scenarios, and meet daily commitments
  • Purchasing experience
  • Bi-lingual -English/Spanish preferred
PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Sitting: Remaining in the seated position
  • Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
  • Talking: Expressing or exchanging ideas using the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly