Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
At SPELL IT WITH COLOR INC, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers are satisfied with our products and services.
Key Responsibilities:
- Professionally answer incoming telephone calls and direct the caller to the appropriate team member.
- Develop and implement a corporate social media strategy to engage with our audience and promote our brand.
- Monitor online activity to ensure that our company's online tools are being used in accordance with established guidelines and best practices.
- Encourage greater social media participation and identify opportunities to influence public perception through audience engagement and public speaking.
- Handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
- Make outbound phone calls to existing customers and prospects to inquire about repeat orders and quote follow-up.
- Gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions through contact tracking.
- Provide quality service and support in areas including billing, placing print orders, and system troubleshooting.
- Troubleshoot customer issues over the phone and maintain a balance between company policy and customer benefit in decision-making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Requirements:
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence in treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Thick skin and ability to handle potential complaints and unpleasant customers.
- Pleasant, patient, and friendly attitude.
- Strong decision-making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Strong work ethic and team player mentality.
- 1+ years of experience in customer service, social media posting, and/or help desk capacity required.
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Schedule:
- 8 hour shift
- Monday to Friday
Location:
- Romeoville, IL 60446
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