Customer Service Representative

4 weeks ago

Fort Collins, United States Luma Marketing Group Full time
Job DescriptionJob Description

Working as a customer service representative in a retail setting involves face-to-face interactions with customers in a physical store environment. 

 

Key Responsibilities:

   - Greet customers as they enter the store.

   - Assist customers in finding products and provide recommendations based on their needs and preferences.

   - Handle returns, exchanges, and complaints courteously and professionally.

   - Promote and upsell products to meet customer needs and store sales goals.

   - Provide detailed product information, including features, benefits, and pricing.

   - Operate the cash register, process transactions, and accurately handle cash and credit card payments.

   - Issue receipts and process refunds or exchanges as needed.

   - Ensure the store is clean, organized, and well-stocked.

   - Restock shelves, arrange merchandise, and maintain visual displays according to store guidelines.

   - Address and resolve customer issues and complaints, escalating to a manager if necessary.

   - Provide exceptional service to ensure a positive shopping experience and encourage repeat business.

   - Stay informed about store promotions, sales, and new products.

   - Educate yourself about store policies and procedures to assist customers effectively.

 

Skills and Qualities:

- A genuine interest in helping customers and a friendly, approachable demeanor.

- Strong verbal communication skills to interact effectively with customers and team members.

-  Ability to handle challenging situations with patience and find solutions quickly.

-  Accuracy in handling transactions and managing inventory.

- Ability to work collaboratively with colleagues to achieve store goals.

- Adaptability to varying customer needs and changing store conditions.

 

Qualifications:

- High school diploma or equivalent; some positions may prefer additional education or experience.

-  Previous retail or customer service experience is beneficial but not always required.

-  Basic knowledge of cash register systems and point-of-sale (POS) systems.

 

Luma Marketing Group is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.


 

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