Operation Support Representative

3 weeks ago

Saint Paul, United States RTA US Full time
Job DescriptionJob Description

Job Title: Operation Support Representative
Location: 400 Robert St N, Saint Paul, MN 55101, United States
W2 contract duration: Sep 16, 2024 - Dec 31, 2024 (Contract to Hire)
Pay Range: $18.00 - $21.00/hour

Job Description:

Position Summary:
Operation Support Rep is an internal support center focused on work processes involving Individual Life and Annuity products. The department balances independent work with a collaborative team environment, handling fluctuating volumes, daily time constraints, and continuous improvements in operational efficiency.

Operation Support Reps deliver excellent customer service while performing various support activities for Life Policy Administration, Life New Business, Annuity Policy Administration, and Annuity New Business. Services include the assembly and mailing of new issue life/annuity policies, reissue policy pages, and electronic assembly of facultative reinsurance cases.

Job Responsibilities:

  • Perform a variety of support activities for Policy Services, New Business, and Annuity Services (55%)
  • Sort and distribute a wide range of system and manually generated output to clients, advisors, and imaged files
  • Review and distribute system reports to internal business partners
  • Process output to be distributed to the client, Life Policy Administration, Claims, Annuities, and Systems Administration
  • Respond to customer email requests for output
  • Assemble new issue life insurance policies and in-force reissue policy pages for distribution to advisors or clients (40%)
  • Assemble client contracts and sort policy forms to ensure the correct recipients
  • Utilize the VISTA Web system to manage outstanding requirements, policy mailing dates, and underwriting expiration dates
  • Forward policies by mail within daily deadline timeframes
  • Update home office files with copies of all documents
  • Prepare and distribute client files to external reinsurance partners
  • Monitor incoming emails and referrals for notifications
  • Assemble client files in electronic format and transmit them to reinsurance companies
  • Engage in personal self-development to prepare for new responsibilities and challenges in a changing environment

Qualifications:

  • Understanding of Individual Life products, work processes, and procedures related to Operation Support Services, Life New Business, Underwriting, and Life Policy Administration
  • Working knowledge of relevant systems, including Client Foundation System, VISTA, AdminServer, Lotus Notes, REM, Adobe Acrobat Professional, Microsoft Word, and Microsoft Excel
  • Strong communication skills for interacting with department and home office associates
  • Ability to follow detailed workflows accurately and efficiently
  • Excellent attention to detail to ensure proper assembly of life insurance policies, timely handling of return mail, and accurate processing of output
  • Capability to work independently when needed and seek assistance as required
  • Organization and planning skills to prioritize workload and adapt to changing priorities

Benefits Information:
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

#LI-SJ1

  • Support Services Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Vitu Full time

    Job OverviewVitu is a pioneering organization delivering cutting-edge solutions to the automotive sector. Our unique platform facilitates seamless transaction management across various states and locations.We are in search of a Customer Support Representative for a full-time role.Position SummaryThe Customer Support Representative role is designed for a...

  • HR Operations Representative TRVJP5638

    3 days ago

    saint paul, United States ADPI Full time

    HR Operations Representative TRVJP56384 Month ContractSt. Paul, MNThe Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work...

  • Field Support Representative

    23 hours ago

    Saint Paul, Minnesota, United States Dohrn Full time

    Job Summary:Dohrn Transfer Company, LLC is seeking a Part-Time Field Support Representative to join our team at our Roseville, MN Terminal. As a Field Support Representative, you will provide general clerical support to Daily Dispatch and drivers, handle OS&D issues, and provide excellent customer service to both internal and external customers.Key...

  • Housing Support Representative II

    2 weeks ago

    Saint Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time $18 - $20

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Housing Support Representative II Higher Ground - St PaulThe mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes...

  • Housing Support Representative II

    6 days ago

    Saint Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Part time

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Housing Support Representative IIHigher Ground – St Paul The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes...

  • Customer Support Representative

    1 month ago

    Saint Paul, United States Vitu Full time

    Job DescriptionJob DescriptionVitu is an innovative company providing innovative services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing transactions in multiple states and across various locations — all on one platform. We are seeking a Customer Support Representative for a full-time position...

  • Housing Support Representative II

    2 weeks ago

    Saint Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time $18 - $20

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Housing Support Representative II The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes increasingly complex, Catholic...

  • Client Support Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Collabera Full time

    Position Overview:Client: Leading Financial InstitutionJob Title: Customer Service SpecialistDuration: 06+ monthsLocation: OnsiteShift: Monday to Friday (08:00 AM to 05:00 PM)Compensation: $20-21 per hourKey Responsibilities:Deliver assistance to both internal and external clients regarding account management, operational processes, documentation, and...

  • Customer Support Representative I

    2 weeks ago

    Saint Paul, Minnesota, United States Clarity Telecom LLC Full time

    Position Overview"Enhancing Connectivity for Our Communities." Role Summary: The Customer Experience Specialist I is responsible for delivering outstanding service support to both in-person and virtual clients.Be part of our mission to innovate and provide high-speed internet solutions directly to households.Key Responsibilities: The essential duties...

  • Client Support Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Collabera Full time

    Position Overview:Client: Leading Financial InstitutionJob Title: Customer Service SpecialistDuration: 06+ monthsLocation: OnsiteShift: Monday to Friday (08:00 AM to 05:00 PM)Compensation: $20-21 per hourKey Responsibilities:Deliver assistance to both internal and external clients in managing accounts, operational tasks, documentation, and technical...

  • Client Support Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Collabera Full time

    Position Overview:Client: Leading Financial InstitutionJob Title: Customer Service SpecialistDuration: 06+ monthsLocation: OnsiteShift: Monday to Friday (08:00 AM to 05:00 PM)Compensation: $20-21 per hourKey Responsibilities:Deliver assistance to both internal and external clients in areas such as account management, operational support, documentation, and...

  • Client Support Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Collabera Full time

    Position Overview:Company: CollaberaJob Title: Customer Service SpecialistEmployment Duration: 06+ monthsWork Location: OnsiteWork Schedule: Monday to Friday (08:00 AM to 05:00 PM)Compensation: $20-21 per hourKey Responsibilities:Deliver assistance to both internal and external clients in areas such as account oversight, operational processes, documentation,...

  • Operations Support Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Univar Solutions Full time

    Join Our Team as an Operations Coordinator at Univar SolutionsUnivar Solutions stands as a leading global distributor of vital chemicals and ingredients, committed to enhancing safety, health, and wellbeing in everyday life. With a workforce exceeding 10,000 dedicated professionals, we aim to transform distribution and become the most esteemed distributor...

  • Client Support Representative

    2 weeks ago

    Saint Paul, Minnesota, United States Collabera Full time

    Position Overview:Client: Leading Financial InstitutionJob Title: Customer Service SpecialistDuration: 06+ monthsLocation: OnsiteShift: Monday to Friday (08:00 AM to 05:00 PM)Compensation: $20-21 per hourKey Responsibilities:Deliver assistance to both internal and external clients in areas such as account management, operational support, documentation, and...

  • EHR & Operations Support Specialist

    3 weeks ago

    Saint Paul, United States Radias Health Full time

    Job DescriptionJob Description$500 sign-on Bonus!Do you have experience working with an EHR system? Understand the build of it? Like to identify issues and develop solutions? If so, check out the position details below! RADIAS Health is hiring an EHR & Operations Support Specialist. The EHR & Operations Support Specialist contributes as a key member of the...

  • Field Representative

    3 days ago

    Saint Paul, Minnesota, United States Waypoint Detailed Delivery Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Field Representative to join our team at Waypoint Detailed Delivery. As a Field Representative, you will play a critical role in our day-to-day operations, ensuring the safe and timely collection and delivery of samples to various laboratories.Key Responsibilities:Manage a detailed route to...

  • Patient Service Representative

    4 days ago

    Saint Paul, Minnesota, United States CVS Health Full time

    About the RoleCVS Health is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to patients, physicians, and caregivers.Key ResponsibilitiesProvide seamless onboarding experiences for new infusion patients to CVS Specialty and...

  • Field Representative/ Driver

    3 weeks ago

    Saint Paul, United States Waypoint Detailed Delivery Full time $16

    Job DescriptionJob DescriptionJoin our growing team of Field Representatives at Waypoint Detailed Delivery on the road as we continue our expansion across America!As a field representative you will be managing a detailed route, collecting, and transporting food, agricultural, scientific, dairy, environmental and microbiology samples for testing.All of the...

  • Field Representative/ Driver

    1 month ago

    Saint Paul, United States Waypoint Detailed Delivery Full time

    Job DescriptionJob DescriptionJoin our growing team of Field Representatives at Waypoint Detailed Delivery on the road as we continue our expansion across America!As a field representative you will be managing a detailed route, collecting, and transporting food, agricultural, scientific, dairy, environmental and microbiology samples for testing.All of the...

  • Field Representative/ Driver

    2 weeks ago

    Saint Paul, United States Waypoint Detailed Delivery Full time $16

    Job DescriptionJob DescriptionJoin our growing team of Field Representatives at Waypoint Detailed Delivery on the road as we continue our expansion across America!As a field representative you will be managing a detailed route, collecting, and transporting food, agricultural, scientific, dairy, environmental and microbiology samples for testing.All of the...