HR Operations Representative TRVJP5638

3 days ago

saint paul, United States ADPI Full time

HR Operations Representative TRVJP5638

4 Month Contract

St. Paul, MN


The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries.


What is a Must Have?

• High school degree or equivalent required.

• 6 – 12 months of HR or equivalent experience required


Preferred Qualifications:

• Bachelor’s Degree in Human Resources or related preferred.

• 2 years of HR or equivalent customer service experience preferred.

• Demonstrated experience with Workday preferred.

• Intermediate experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.

Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.


Responsibilities:

As a part of the Leave of Absence team, The Representative, HR Operations, has an in depth understanding and knowledge of leave of absence policies, procedures and the absence management system and utilizes that to ensure leaves are handled properly from a compliance, process and experience standpoint. The duties for this job can include: managing leave cases (FMLA, Paid Parental Leave, Adoption/ Foster Care, etc), completing verification forms and wage statements, running and working reports, mail (both receiving and sending), sending surveys, supporting facilitation of incoming work, assisting with team daily to-do's, etc.


As a part of the Benefits team, The Representative, HR Operations, has an in depth understanding and knowledge of benefit related policies and procedures and utilizes them to ensure that employees have the benefit coverages they elected and that the correct deduction amounts are withheld from the employees paycheck. The duties for this job can include: setting up employee benefits in the system such as health, life, disability insurance, retirement plans, flexible spending accounts etc. in a timely and accurate manner. Aids in researching questions and benefit issues that arise. Monitors annual enrollment processing and make updates as needed.


As a part of the Contact Center, the Representative, HR Operations, has an in depth understanding and knowledge of HR policies and practices. Serves as the primary contact for HR related questions from current and past employees in addition to internal and external customers. Supports questions spanning all areas of HR including but not limited to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension & staffing. Contacts channels this role supports may include phone, email, self-service and chat.


As a part of the Payroll team, the Representative, HR Operations, has an in depth understanding and knowledge of payroll related policies and procedures and utilizes them to ensure that employees are paid accurately and in a timely manner. The duties for this job can include: understanding the concept of confidentiality, entering employee payroll data with attention to detail, and calculating wages and withholdings to ensure the final pay checks are correct. Aids in researching questions and pay check issues that arise.


As part of the Staffing Operations team, The Representative, HR Operations, has an in depth and knowledge of staffing related policies and practices. Serves as the primary contact for the hiring

team to complete the administration of the hiring process for internal and external hires which includes offers of employment, background screenings and new hire setup. Supports the Talent Acquisition team by working with our background check provider to research and resolve issues. Provides customer satisfaction through highly responsive services providing timely and accurate answers to inquiries.


As a part of the Workforce Data Administration (WDA) team, The Representative, HR Operations, has an in depth understanding and knowledge of HR policies and practices. Ensures data accuracy in HR system of record, Workday. Responsible for the new hire onboarding experience including required compliance activities (i.e. I-9 forms, Wage forms, etc.). Partners with managers and employees to ensure employee life cycle change (i.e. Promotions, Transfers, etc.) are processed timely and accurately.


As a part of the Learning & Talent Administration (LTA) team, the Representative, HR Operations, gains an understanding of HR policies and practices Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to

internal and external customers.


• Responsible for routine data entry and case support.

• Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).

• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.

• Tracks all inquiries and collaborates with areas across HR to provide resolution needed.

• Maintains accurate documentations of all questions/concerns from all internal and external customers.

• Ensures all policies and procedures are kept up to date.

• Proactively provides input for ideas and suggestions to improve workflow processes.

• Position may work on special projects as assigned.

• Perform other duties as assigned.

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