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Customer Support Representative

3 months ago

Saint Paul, United States Vitu Full time
Job DescriptionJob Description

Vitu is an innovative company providing innovative services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing transactions in multiple states and across various locations — all on one platform. 

We are seeking a Customer Support Representative for a full-time position in Minnesota. 

Position Overview 

The Customer Support Representative position is held by a dynamic, highly motivated, and organized individual with superior attention to detail and excellent customer service for our Vit clients. This is a fast-paced office with customers who need immediate resolutions. The potential candidate must provide superb customer service with an upbeat attitude. 

Responsibilities 

  • Assist customers with program questions and issues via phone, email, and/or chat. 

  • Provide answers to questions related to DMV policy and paperwork. 

  • Troubleshoot program issues, concerns, and user errors in a fast-paced environment. 

  • Deliver exceptional customer service and support by being responsive and proactive to customer needs. 

  • Assist in the paperwork and set up of new accounts 

  • Ability to work in a high-production, fast-paced environment. 

  • Assist with day-to-day duties. 

  

Experience 

  • Knowledge of the automotive industry is required; dealership and/or DMV experience is preferred. 

  • Excellent communication and interpersonal skills are necessary 

  • Troubleshooting and problem-solving skills required 

  • Experience with Virginia and/or Maryland vehicle title and registration. 

  • Knowledge of Virginia and/or Maryland state rules and regulations regarding vehicle title and registration. 

  • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive) 

  • Able to work independently with limited supervision 

  • Strong organizational skills and ability to follow directions 

  • Excellent time management 

  • Superior attention to detail 

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