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Support Services Representative

2 months ago


Saint Paul, Minnesota, United States Vitu Full time
Job Overview

Vitu is a pioneering organization delivering cutting-edge solutions to the automotive sector. Our unique platform facilitates seamless transaction management across various states and locations.

We are in search of a Customer Support Representative for a full-time role.

Position Summary

The Customer Support Representative role is designed for a proactive, detail-oriented, and enthusiastic individual who excels in customer service for our clients. This position operates in a dynamic environment where immediate problem resolution is essential. The ideal candidate will embody a positive attitude while providing exceptional service.

Key Responsibilities

  • Assist clients with inquiries and issues through phone, email, and chat.
  • Offer guidance on DMV policies and necessary documentation.
  • Diagnose and resolve program-related issues and user errors efficiently.
  • Deliver outstanding customer support by being attentive and responsive to client needs.
  • Facilitate the setup and documentation for new accounts.
  • Thrive in a high-volume, fast-paced work setting.
  • Support daily operational tasks.

Qualifications

  • Familiarity with the automotive industry is essential; experience in dealerships or DMV is advantageous.
  • Strong communication and interpersonal abilities are required.
  • Proficient troubleshooting and problem-solving skills are necessary.
  • Experience with vehicle title and registration processes in Virginia and/or Maryland is preferred.
  • Understanding of state regulations regarding vehicle title and registration in Virginia and/or Maryland is important.
  • Competent in using a PC (Internet, Email, Word, Excel, Google Drive).
  • Able to work independently with minimal oversight.
  • Excellent organizational skills and the ability to follow instructions.
  • Strong time management capabilities.
  • Exceptional attention to detail.

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