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Support Services Representative
2 months ago
Vitu is a pioneering organization delivering cutting-edge solutions to the automotive sector. Our unique platform facilitates seamless transaction management across various states and locations.
We are in search of a Customer Support Representative for a full-time role.
Position Summary
The Customer Support Representative role is designed for a proactive, detail-oriented, and enthusiastic individual who excels in customer service for our clients. This position operates in a dynamic environment where immediate problem resolution is essential. The ideal candidate will embody a positive attitude while providing exceptional service.
Key Responsibilities
- Assist clients with inquiries and issues through phone, email, and chat.
- Offer guidance on DMV policies and necessary documentation.
- Diagnose and resolve program-related issues and user errors efficiently.
- Deliver outstanding customer support by being attentive and responsive to client needs.
- Facilitate the setup and documentation for new accounts.
- Thrive in a high-volume, fast-paced work setting.
- Support daily operational tasks.
Qualifications
- Familiarity with the automotive industry is essential; experience in dealerships or DMV is advantageous.
- Strong communication and interpersonal abilities are required.
- Proficient troubleshooting and problem-solving skills are necessary.
- Experience with vehicle title and registration processes in Virginia and/or Maryland is preferred.
- Understanding of state regulations regarding vehicle title and registration in Virginia and/or Maryland is important.
- Competent in using a PC (Internet, Email, Word, Excel, Google Drive).
- Able to work independently with minimal oversight.
- Excellent organizational skills and the ability to follow instructions.
- Strong time management capabilities.
- Exceptional attention to detail.
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