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IT Support Analyst
3 months ago
TITLE: IT SUPPORT ANALYST
DAYS/HOURS: M-F / 7:30AM-4:30PM
Hybrid schedule after training period (3 days Onsite/2 Days Remote)
TYPE: CONTRACT-TO-HIRE (6 months)
LOCATION: CYPRESS, CA
HOURLY PAY RATE: $32.00 - $36.00
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
· Great company culture with emphasis on collaboration and team building
· Growth opportunity
· Minimal outsourcing
ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
· Bachelor’s Degree or equivalent work experience in a related field required
· IT certifications or equivalent work experience preferred
· 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
· 2+ years’ experience supporting the following applications and technologies preferred:
o Trend Micro Antivirus
o Citrix
o Active Directory
o TCPIP, DNS, DHCP, WINS
o VPN client configuration
o Microsoft Exchange/Outlook: Creating rules
o Microsoft Excel: understanding Macros and formulas
o SQL or Microsoft Access database
o Remote control tools – Bomgar preferred
· Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
Company DescriptionDirectedLINK is a national workforce solutions company, providing small-to-enterprise sized companies with the talent they need to succesfully operate and grow their business. We strive to develop long term relationships with our clients and the people we represent.Company DescriptionDirectedLINK is a national workforce solutions company, providing small-to-enterprise sized companies with the talent they need to succesfully operate and grow their business. We strive to develop long term relationships with our clients and the people we represent.