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IT Help Desk Technician

1 month ago

Phoenix, United States Phoenix Staff Inc Full time
Job DescriptionJob Description

Title: IT Help Desk Technician
Location: Phoenix, AZ (in-office)


We are currently looking for an IT Help Desk Technician for basic desktop support for hardware and printer issues, working with outside IT vendors to schedule computer maintenance, client-side program, computer updates, phone programming, etc.

This company currently receives technical support from an MSP, so as the first internal IT employee in the company, resourcefulness is a necessary skill. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that the company’s technology infrastructure runs smoothly and efficiently. You will be working between 2 sites that are within a 5 minute drive.


Your role:

  • Install and configure software and hardware
  • Manage network servers and technology tools
  • Set up accounts and workstations
  • Collaborate with the existing MSP
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups, and firewalls
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Build an internal wiki with technical documentation, manuals, and IT policies
  • Inventory all IT equipment with system/software assignments
  • In-person assistance and interaction with employees
  • Other duties as assigned


What you’ve got:

  • 2-3 years of relevant experience
  • Bachelors in Information Technology, Computer Science, or a related discipline preferred, or relevant certification such as CompTIA+
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Windows and Mac background experience
  • Android Operating experience
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
  • Ability to work effectively across the organization in a team environment
  • Self-motivated and ability to effectively prioritize tasks
  • Strong ability to focus and complete tasks in a timely manner
  • May be required to work a flexible schedule, occasional mandatory overtime


To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.