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IT Help Desk Support Specialist
3 months ago
Join the MIKID team and become a catalyst for change in the lives of children and families As Arizona's largest family support nonprofit, MIKID is on a mission to rebuild communities one family at a time, and we are looking for dynamic individuals to join us in this important work. At MIKID, you're not just taking on a job—you're stepping into an opportunity to make a meaningful impact, enjoy flexibility, and achieve a rewarding work-life balance. Our comprehensive benefits package includes 14 paid holidays, including your birthday, a matching 401K retirement plan, and health, dental, vision, and life insurance. Additionally, we offer an employee assistance program, generous paid time off, sick leave, opportunities for career advancement, on-the-job training, and an employee referral program.
If you are passionate about advocating for those in need and eager to be part of a team committed to making a difference, this is your chance to make a real impact. We encourage you to explore our inspiring stories of hope on our website to see the difference we make.
We are seeking an IT Help Desk Support Specialist to assist with computer systems, software, and hardware issues. This role involves resolving user queries, addressing system problems, and escalating complex issues while ensuring the security of our intranets and cloud servers.
Key responsibilities include updating software and drivers, supporting new software implementations, and managing device configurations. You will monitor for viruses and malware, manage the file server, and train staff. Additional Help Desk duties involve configuring directory services, troubleshooting remotely, and guiding users through problem resolution.
You will process and track staff onboarding and offboarding, set up and configure workstations, and handle equipment inventory. Responsibilities also include decommissioning logins and equipment, relocating and setting up equipment, and assisting with company phone systems, including upgrades and voicemail. Maintaining the portal for SharePoint and email as well as managing asset lists as required.
Requirements:Candidates should have proficiency in M365, Microsoft Exchange, and Microsoft/Linux (Ubuntu) servers. Knowledge of network environments, terminal servers, MS-DOS, and networking equipment (switches, routers, firewalls) is essential. Experience with cybersecurity tools (CrowdStrike, Microsoft Defender), cloud services (Microsoft Entra), and network tools (Cisco Meraki, Wireshark) is needed. Familiarity with service desk systems (SysAid, ConnectWise), email filtering (Mimecast), and project management tools (Asana, MS Teams) is beneficial.
The ideal candidate will hold an associate’s degree in IT or equivalent certification (e.g., CompTIA A+, MCP) in a related field and have at least two years of IT support experience. Strong diagnostic skills, proficiency in Microsoft Office, Windows, and Apple products is desirable. A valid Arizona Driver’s License with a clean MVR and Arizona Level 1 Fingerprint Clearance is required. The role involves occasional travel, office movement, frequent computer use, and the ability to lift up to 50 lbs. Accommodations may be made for individuals with disabilities.
