Current jobs related to Help Desk Specialist - Phoenix - Kelly Science, Engineering, Technology & Telecom

  • Help Desk Specialist

    4 weeks ago

    Phoenix, Arizona, United States BTI Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, AZ.Job SummaryThe Help Desk Specialist will provide technical support to our customers via phone, in person, and through remote support channels. The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot...

  • Help Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Addison Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Help Desk Support Specialist to join our team at Addison Group. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.Key ResponsibilitiesProvide technical support to clients via phone, email,...

  • Help Desk Specialist

    3 days ago

    Phoenix, Arizona, United States BTI Full time

    Job SummaryWe are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, Arizona. The successful candidate will provide exceptional technical support to our customers, resolving IT incidents and requests in a timely and professional manner.Key ResponsibilitiesProvide Tier 2 and 3 support for the NIDDK computer user community in...

  • Help Desk Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Mesa Air Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Help Desk Support Specialist to join our team at Mesa Air. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesInstall, configure, and maintain...

  • Help Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Addison Group Full time

    Job SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at Addison Group. As a Help Desk Support Specialist, you will be responsible for providing top-notch support to our clients on behavioral health IT system issues.Key ResponsibilitiesTroubleshoot IT Issues: You will be responsible for troubleshooting all problems of...

  • Help Desk Specialist

    1 week ago

    Phoenix, Arizona, United States Parallel Partners Full time

    Job Title: Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis. This is a 3-6 month contract position that requires excellent customer service and technical skills.Responsibilities:Provide top-notch customer service and technical support to internal customers.Analyze and resolve...

  • Help Desk Specialist

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Help Desk Support professional to join our team.Key Responsibilities:Provide top-notch phone support experience to clientsUtilize technical support capabilities to resolve issues efficientlyWork with a ticketing tool to document and track support requestsRequirements:Proven experience in phone support or help desk...

  • Help Desk Specialist

    3 weeks ago

    Phoenix, Arizona, United States The Hiller Companies Full time

    Job SummaryThe Hiller Companies is seeking a skilled IT Help Desk Tier II Technician to join our team. As a key member of our IT department, you will be responsible for delivering advanced technical support to our internal staff, troubleshooting and resolving complex software and hardware issues, and mentoring junior technicians.Key ResponsibilitiesProvide...

  • Help Desk Specialist, 3-6 Month Temporary Position

    4 weeks ago

    Phoenix, United States Next Step Systems Full time

    Help Desk Specialist, 3-6 Month Temporary Position, Phoenix, AZ We are currently looking for 2 Help Desk Specialist candidates for a 3-6 month temporary position. Candidates must have either an A+ Certification or 8+ years of Help Desk experience. These are 100% onsite in Phoenix, AZ. Help Desk Specialist Responsibilities: - Provide top-notch customer...

  • Help Desk Support Specialist

    4 days ago

    Phoenix, Arizona, United States Arizona Supreme Court Full time

    Job Title: Help Desk Support SpecialistThe Arizona Supreme Court's IT Support Center provides automation support to the court and probation offices throughout Arizona. We are seeking a detail-oriented, customer-focused individual to serve the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key...

  • Help Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Parallel Partners Full time

    Job Title: Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis for 3-6 months. As a Help Desk Analyst, you will be responsible for providing top-notch customer service and technical support to our internal customers.Key Responsibilities:Provide exceptional customer service and...

  • Help Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Help Desk Support to join our team at TEKsystems. As a Help Desk Support, you will be responsible for providing 1st level technical support to internal employees via inbound phone calls.Key ResponsibilitiesAssist internal employees with technical issues via phone callsProvide training on specific systems and toolsWork...

  • Help Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianJoin Swift Transportation as a Help Desk Technician and be part of a dynamic team that drives success. As a Help Desk Technician, you will be the first point of contact for customers and employees, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...

  • Help Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Parallel Partners Full time

    Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis. As a Help Desk Analyst, you will be responsible for providing top-notch customer service and technical support to our internal customers.Key Responsibilities:Provide exceptional customer service and technical support to internal...

  • Help Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Knight Transportation Full time

    Job Title: Help Desk Technician KAt Knight Transportation, we are driven to innovate the transportation industry. We are seeking a highly skilled and motivated Help Desk Technician to join our team.Job Responsibilities:Act as the first point of contact for end-users, providing technical assistance and support via phone, email, and/or our help desk management...

  • Help Desk Specialist

    2 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Help Desk Support professional to join our team.Key Responsibilities:Provide top-notch phone support experience to clientsUtilize technical support capabilities to resolve issues efficientlyWork with a ticketing tool to document and track support requestsRequirements:Proven experience in phone support or a related...

  • Help Desk Technician

    4 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianAt Swift Transportation, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical...

  • Help Desk Technician

    4 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Help Desk Technician

    4 weeks ago

    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...

  • Help Desk Support Specialist

    1 week ago

    Phoenix, Arizona, United States Arizona Supreme Court Full time

    Job Title: Help Desk Analyst IJob Summary:The Arizona Supreme Court is seeking a detail-oriented and customer-focused individual to join our team as a Help Desk Analyst I. This role primarily serves the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key Responsibilities:Provide technical support and guidance...

Help Desk Specialist

2 months ago

Phoenix, United States Kelly Science, Engineering, Technology & Telecom Full time

Job Title: Client Services Support II

Pay rate: $34.69 per hour

Duration: 2024-sept-16 to 2025-sept-12

W2 contract only (No C2C)

Location- Phoenix, AZ, 85018


Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.

The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):

  • Customer Service
  • Service Now
  • Apple macOS
  • VPN
  • Apple Business Manager
  • ZScaler
  • Microsoft O365 (Office, etc.)
  • SCCM
  • MS Teams and Teams Rooms
  • Asset Management
  • Conference Room Support
  • Imaging/Deploying MAC and PC
  • Azure
  • BeyondTrust – BOMGAR
  • Intune
  • Basic networking knowledge (Switches, APs)
  • Active Directory
  • iOS
  • Microsoft Teams
  • SAP


Key Responsibilities

  • The role requires a passion for Customer Service and expertise in IT onsite and remote support and delivering world class service to the L’Oréal business
  • Ability to build relationships with the users in order to meet their IT support requirements and deliver an exceptional client experience
  • Provide White Glove Support for Executive members of the client base as needed
  • Contribute, share knowledge, and provide feedback to update existing processes to streamline support as business requirements.
  • Provide 2nd level MAC support as well as PC and some infrastructure support. Other support will be provided at the Americas Zone level
  • Strong analytical business skills, technical competence, communication, and leadership skills
  • Experience with multi-tasking and capable of resolving complex problems
  • Proactively identify, document, and escalate as needed issues and requests to limit downtime, and maintain a stable technology desk-side environment
  • Continuously explore enhancing the support services including case management and overall team workflow to provide the best possible customer experience and higher customer satisfaction
  • Drive customer escalations to a logical closure to help boost customer satisfaction scores
  • Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs
  • Experience in asset depot processes and workflow
  • Maintain physical inventory of company IT equipment and mobile devices accurately for site
  • Strong operational understanding of MS Office Suite and Teams
  • Ability to support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms
  • Ability to work independently and with a team
  • Assists with the imaging, installation, configuration, and ongoing usability of computers, peripheral equipment, and software within established standards and guidelines
  • Works with other IT teams as appropriate to determine root causes and resolve problems received from clients
  • Provide level 2 desktop support including but not limited to Windows, MS Office (O365), macOS, and proprietary systems
  • Ability to quickly become proficient in new systems and to adapt to new evolving business requirements



Requirements

  • Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment
  • Strong communication, critical thinking, and organization skills
  • Strong attention to detail, making and keeping commitments
  • Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management
  • Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches
  • Excellent written and oral communication skills, ability to present ideas in user-friendly manner
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks
  • Knowledge of full lifecycle management


*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****