Help Desk Analyst

2 weeks ago


Phoenix, United States NavitsPartners Full time
Job DescriptionJob Description

Title: Help Desk Analyst

Responsibilities:

  • Field incoming help requests from end users via telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Must have knowledge and experience:

  • Dell and/or VMware product knowledge
  • Incident response experience
  • Background in security space
  • Be able to travel to client’s location, when needed on short notice

  • Help Desk Analyst III

    3 weeks ago


    Phoenix, United States Phoenix Children’s Full time

    Position Summary The role of a Level III Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens Staff. The Level III Analyst provides a deeper understanding of reported issues and can provide mentoring to junior colleagues. This role works in tandem...

  • Help Desk Analyst I

    4 months ago


    Phoenix, United States Phoenix Children’s Full time

    Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks,...


  • Phoenix, United States S R INTERNATIONAL INC Full time $22 - $24

    Job DescriptionJob DescriptionContract: 12+ MonthsLocation: 130 N Robson, Mesa, AZ, 85140Shift Hours: Monday to Thursday 6 AM to 5 PM (10 Hours/Day).Interviews: In-PersonMINIMUM REQUIREMENTS: Associate degree w/ 6 months of Help Desk Experience; or bachelor's degree w/ no experience.JOB DESCRIPTION Classification Responsibilities: An Information...

  • Help Desk Analyst I

    2 weeks ago


    Phoenix, United States Phoenix Children's Hospital Full time

    Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 867020 Posted On: 8/5/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix...

  • Help Desk Specialist

    2 months ago


    Phoenix, United States BTI Full time

    Job DescriptionJob DescriptionBusiness  Technology Integrators (BTI) located in Upper Marlboro, Maryland is looking for a Help Desk Specialist for a position located in Phoenix ,AZDuties:Serves as the Tier 2 and 3 Support for the NIDDK computer user community in Phoenix, Arizona. Responds to customers via phone, in person, and through remote support...

  • Help Desk Manager

    1 week ago


    Phoenix, United States Progilisys Solutions, A Talent Groups Company Full time

    Our client who is a large building manufacturer in Phoenix, AZ is seeking a dynamic IT Help Desk Manager to collaborate with their Infrastructure, Applications, and Information Security teams. The ideal candidate will manage and support computer hardware and Windows OS, including imaging, software installation, and deploying to end users. Also provides...

  • Help Desk Manager

    1 week ago


    Phoenix, United States Progilisys Solutions Full time $100,000 - $120,000

    Job DescriptionJob DescriptionOur client who is a building manufacturer in Phoenix, AZ is seeking a dynamic IT Help Desk Manager to collaborate with their Infrastructure, Applications, and Information Security teams. The ideal candidate will manage and support computer hardware and Windows OS, including imaging, software installation, and deploying to end...

  • Service Desk Analyst

    4 weeks ago


    Phoenix, United States HonorHealth Full time

    Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact....


  • Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Senior Service Desk Analyst is a critical role within the Arizona Official Website of State of Arizona, responsible for monitoring trends within the team to identify, resolve issues, and suggest measures for permanent resolution. This position serves as the first escalation point for technical queries and engages in hands-on customer-facing...

  • Customer service

    2 weeks ago


    Phoenix, United States Randstad Full time

    Do you enjoy helping others? Do you have a background in call center or help desk? Our client in Phoenix is looking to add to their help desk team! This role will go until at least February but could end up being long term as well. Call center experience and good technical skills are required for this opportunity. Shift: Monday-Friday 8:30am-5pm Pay: $19-20...


  • Phoenix, Arizona, United States Phoenix Children's Full time

    Job SummaryThe Help Desk Analyst I role at Phoenix Children's is a critical position that requires a strong technical background and excellent customer service skills. As a Help Desk Analyst I, you will be responsible for providing IT-related support to internal staff, utilizing various communication channels to troubleshoot and resolve technical issues.Key...


  • Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT...


  • Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT...


  • Phoenix, United States Breeze Unlimited Full time

    SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer. THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN...


  • Phoenix, United States Sol Rise Staffing Full time

    Please note: This position requires full-time on-site presence. Remote work options are not available.Company Background: A leading Phoenix-based organization is looking for an energetic IT Help Desk Manager to join our team and work closely with our Infrastructure, Applications, and Information Security departments. This role is crucial in managing and...


  • Phoenix, United States Sol Rise Staffing Full time

    Please note: This position requires full-time on-site presence. Remote work options are not available.Company Background: A leading Phoenix-based organization is looking for an energetic IT Help Desk Manager to join our team and work closely with our Infrastructure, Applications, and Information Security departments. This role is crucial in managing and...

  • Service Desk Analyst

    3 months ago


    Phoenix, United States LanceSoft Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    3 months ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Help Desk Technician

    2 months ago


    Phoenix, United States Gothic Landscape, Inc. Full time

    Job DescriptionJob DescriptionThe Level 2 Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more...

  • Service System Analyst

    5 months ago


    Phoenix, Arizona, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters either...