Current jobs related to Help Desk Technician - Phoenix - Gothic Landscape, Inc.
-
Help Desk Technician
2 weeks ago
Phoenix, Arizona, United States Swift Transportation Full timeJob Title: Help Desk TechnicianAt Swift Transportation, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical...
-
Help Desk Technician
2 weeks ago
Phoenix, Arizona, United States Stinson Co Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...
-
Help Desk Technician
2 weeks ago
Phoenix, Arizona, United States Stinson Co Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...
-
Help Desk Manager
4 weeks ago
Phoenix, Arizona, United States Staffing Science Full timeJob Title: Help Desk ManagerWe are seeking an experienced and hands-on IT Help Desk Manager to lead our team of 15+ help desk technicians. The ideal candidate has a proven track record of developing high-performing teams and implementing processes that drive service excellence.Key Responsibilities:Manage and mentor a team of help desk technicians, focusing...
-
PSP Help Desk Technician
3 weeks ago
Phoenix, Arizona, United States Ideal Force Full timeJob DescriptionIdeal Force has a contract position available for a PSP Help Desk Technician to work on-site in Phoenix, AZ. This role involves providing technical support and assistance to users navigating the public service portal.Key Responsibilities:Handle a high volume of incoming calls and provide step-by-step guidance for accessing services, submitting...
-
Help Desk Technician
3 weeks ago
Phoenix, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Technician in Phoenix, Arizona. The role involves providing technical support, troubleshooting a variety of systems and platforms, and managing hardware deployments within a diverse and dynamic environment.Responsibilities: • Provide first-level contact...
-
Help Desk Technician
1 day ago
Phoenix, United States MVM Full timeTitle: Help Desk Technician Location: Phoenix, AZ Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. About MVM, Inc. Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values....
-
Help Desk Technician
4 weeks ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...
-
Help Desk Technician, Tier II
3 weeks ago
Phoenix, United States The Hiller Companies Full timeJob DetailsJob Location Hiller Phoenix - Phoenix, AZ Description The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated...
-
Help Desk Technician
2 weeks ago
phoenix, United States HireRising Full timeSummary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...
-
Help Desk Technician
6 days ago
Phoenix, United States HireRising Full timeSummary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...
-
Help Desk Technician
2 weeks ago
Phoenix, United States HireRising Full timeSummary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...
-
Help Desk Technician
2 weeks ago
Phoenix, United States HireRising Full timeSummary:Our client is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The role will involve supporting workstations, maintaining user accounts, configuring Active Directory, and applying Group Policy. The successful candidate will manage service requests through a ticketing...
-
Help Desk Support Specialist
1 week ago
Phoenix, Arizona, United States Swift Transportation Full timeJob Title: Help Desk TechnicianJoin Swift Transportation as a Help Desk Technician and be part of a dynamic team that drives success. As a Help Desk Technician, you will be the first point of contact for customers and employees, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...
-
Help Desk Specialist
5 days ago
Phoenix, Arizona, United States The Hiller Companies Full timeJob SummaryThe Hiller Companies is seeking a skilled IT Help Desk Tier II Technician to join our team. As a key member of our IT department, you will be responsible for delivering advanced technical support to our internal staff, troubleshooting and resolving complex software and hardware issues, and mentoring junior technicians.Key ResponsibilitiesProvide...
-
Help Desk Technician
2 weeks ago
Phoenix, United States SR International Inc. Full timeTHIS IS A 100% ONSITE ROLE, ONLY W2. Client: State of AZ AZDPSPosition: PSP Help Desk Technician Req # 1529 (On-Site)Contract: Until 06/30/2025Location: 2222 W. Encanto Blvd., Phoenix, AZ, 85009Tentative Shift Hours: Monday to Friday, 6 AM to 6 PM (40 Hours/Week). OT ExpectedClosing: 09/30/2024 Position DescriptionEntry level position in computer/network...
-
Help Desk Supervisor
3 weeks ago
Phoenix, Arizona, United States Gila River Gaming Enterprises Inc. Full time{"h1": "Help Desk Supervisor Job Description"} Job Summary As a Help Desk Supervisor at Gila River Gaming Enterprises Inc., you will be responsible for overseeing the day-to-day activities of the Help Desk Technicians and performing evaluative and administrative duties to monitor the shift operation. You will contribute to the satisfactory motivation and...
-
Help Desk Support Specialist
3 weeks ago
Phoenix, Arizona, United States Knight Transportation Full timeJob Title: Help Desk Technician KAt Knight Transportation, we are driven to innovate the transportation industry. We are seeking a highly skilled and motivated Help Desk Technician to join our team.Job Responsibilities:Act as the first point of contact for end-users, providing technical assistance and support via phone, email, and/or our help desk management...
-
IT Help Desk Technician
4 weeks ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob Description DescriptionLooking to bring on a group of Tech Support Agents to assist with their return to office plan. Enterprise Req Skillstechnical support,customer service,phone support,ticketing system Job Titlehelp desk support Top Skills Details1. Phone support experience (Call center or help desk or others)2. Tech support...
-
Help Desk IT Support
4 weeks ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionReq InfoAccount nameCharles Schwab & Co., Inc. Req Description DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must...
Help Desk Technician
3 months ago
The Level 2 Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure.
Job Responsibilities:- Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.
- Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.
- Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.
- Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.
- Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.
- System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.
- Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.
- Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.
- Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.
- Project Support: Assist with IT projects, including deployments, migrations, and upgrades.
- Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.
- Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.
- Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.
- Availability: Provide weekend or after-hours support as needed.
Necessary Skills & Experience:
- Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred).
- Experience: 3-5 years of relevant help desk or technical support experience.
- Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.
- Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).
- Bilingual Skills: Proficiency in English and Spanish is an advantage.
- Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.
- Medical, Dental, Vision, FSA
- 401(k) with company match.
- 9 paid holidays per year.
- Paid vacation and sick leave
- Technical conference participation and/or advanced technical IT training.
Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.
Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.