Jr Help Desk Technician

4 weeks ago

Phoenix, United States Breeze Unlimited Full time

SIMPLIFYIT is Hiring

SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team This is an opportunity to get in on the ground floor and grow with the company. Become a part of a team that treats every customer as if they were their only customer.

THIS ROLE is a HYBRID (Remote/in office/field) POSITION THAT REQUIRES YOU TO LIVE IN THE PHOENIX METRO AREA. Out of state applications will not be considered. 

Who We Are:

SimplifyIT A-Z is an IT and Consulting Services company specializing in disaster recovery, wireless engineering, managed IT solutions, cloud solutions, professional support and IT projects, and network solutions. We treat every customer as if they were our only customer, and we are looking for a new team member who shares this commitment to exceptional service.

Who You Are:

  • You work independently with flexibility in a fast-paced environment.
  • You can simplify and communicate technical information, both verbally and in writing, to a wide range of end-users.
  • You have excellent people skills necessary to provide quality customer service to our clients.
  • You are a fast learner, highly motivated, and a team player.
  • You are detail-oriented with strong critical thinking skills.

What You Will Be Doing:

  • Provide basic level desktop/server support (creating users, Office 365, resetting passwords, drive mapping, application support, etc.).
  • Assist in setting up email accounts on mobile devices.
  • Install software and configure hardware.
  • Basic printer/scanner setup and troubleshooting.
  • Provide onsite and remote computer/network troubleshooting.
  • Malware and virus remediation.
  • Implement and maintain customer documentation and Standard Operating Procedures (SOPs).

What You Need:

  • 1-2 years of help desk experience (required).
  • 1-2 years of experience with on-site and phone-based troubleshooting (hardware and software) (required).
  • 1-2 years of experience with hands-on Information Technology client/end-user support (required).
  • Knowledge of Microsoft Office suite, Office 365, and Microsoft desktop operating systems.
  • Experience with basic network concepts (LAN/WAN/VPN), basic "Cloud" concepts, and exposure to phone systems.
  • Valid driver's license, proof of insurance, and a clean driving record (required).
  • Ability to pass a background check and work in the USA.
  • Must reside in the Phoenix Metro Area.

Why You'll Love Working Here:

  • Caring Leadership: Work for an organization that truly cares about its employees and values your opinions, supporting your decisions.
  • Learning from Mistakes: Leadership that isn't above learning from their mistakes and encourages growth through feedback.
  • Team Support: Join a team that always has each other's back, treating each other and our clients like partners and friends.
  • Growth and Ambition: We don't silo talent; your growth is your decision, and ambition is encouraged.
  • Mistakes as Learning Opportunities: We welcome mistakes as they provide opportunities to learn.
  • Customer Service Priority: Customer service is always our number one priority, and we genuinely care about our clients.
  • Work-Life Balance: Leadership that respects your work-life balance and ensures you have time for both work and life.
  • Fast-Paced Environment: The pace isn't slow, so be prepared to jump in the deep end and tackle challenges head-on.
  • Professional Yet Casual: We're casual professionals who know when to turn it on and deliver.

Key Performance Indicators (KPIs):

  • Staying organized and managing your calendar.
  • Ability to prioritize tasks effectively.
  • Willingness to help your team and contribute to overall success.
  • Commitment to continuous learning and improvement.
  • Regular client follow-up and engagement.
  • Process improvement through SOPs & Worksheets.
  • Accurate and timely ticket documentation.
  • Dependability and punctuality.
  • Ownership and accountability for your work.
  • Ambition to grow and take on new challenges.
  • Cross-training and knowledge transfer to ensure team versatility.

Compensation and Benefits:

  • Compensation: $45 - $50k annual pay, commensurate with skill level and experience.
  • Work Structure: Hybrid work structure with 80% remote work and 20% in-office/in-field.

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